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About the Role

CrossCountry Mortgage’s Customer Service Representative (Dialer) position is an entry-level role to begin a new career in the mortgage industry, providing essential tools and a foundation for career success and customer satisfaction.

Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customers.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Schedule initial appointments and maintain a database to ensure customer service expectations are met.
• Appropriately classify and distinguish each lead contacted.
• Manage a high volume of incoming phone calls.
• Apply training to live interactions with CCM clients both internally and externally.

Requirements

• High School diploma or equivalent.
• 1 year of experience as a telemarketer or similar sales/customer service role.
• Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.

Skills

• Microsoft Office Suite
• Communication skills
• Customer service skills
• Prioritization skills
• Time management skills

Location

• All 50 states
• D.C.
• Puerto Rico

Work Type

• Full-time

Experience Level

• Entry level
• 1 year of experience

Education Level

• High School diploma or equivalent

Benefits

• Medical
• Dental
• Vision
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program

About the Company

• CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with over 9,000 employees operating over 700 branches.
• The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses.
• CCM offers an exceptional culture driving employee engagement and exceeding employee expectations.
• The company's entrepreneurial spirit empowers employees and fosters unwavering support and transparency.
• CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution.

Equal Opportunity

• CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).
• The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.