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About the Role

The Senior Client Executive, Corporate Segment – Global Account Management (GAM) – Legal is responsible for managing a portfolio of Thomson Reuters' most strategic Legal global enterprise customers. This role drives retention, renewal success, customer value realization, and expansion readiness across complex, multinational organizations by serving as the primary post-sale owner of customer outcomes. The Senior Client Executive partners closely with customers to understand their business objectives, develop long-term success strategies, and ensure they derive maximum value from their investment in Thomson Reuters solutions. Collaboration across Sales, Professional Services, Product, Security, Enablement, and Support teams is essential for successful enterprise deployments, adoption, retention, and growth.

Responsibilities

Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups.
Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention.
Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value.
Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales.
Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs.
Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success.
Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives.
Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence.
Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders.
Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges.
Mentor less tenured team members through coaching, knowledge sharing, and best-practice development.
Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.

Requirements

Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related field.
Juris Doctorate strongly preferred.
8–12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or a related customer-facing role within a SaaS or technology environment.
Demonstrated success managing complex customer relationships, retention motions, and post-sale commercial engagements.
Experience working within a matrixed global organization supporting strategic enterprise customers.
Experience with enterprise software deployments, adoption programs, and customer value realization initiatives.
Strong business acumen, executive communication skills, and ability to influence across diverse stakeholder groups.
Travel as needed.

Location

US
remote

Work Type

remote

Experience Level

Senior
8-12 years

Education Level

Bachelor's degree
Juris Doctorate

Salary/Compensations

$147,000 - $273,000 USD

Benefits

Flex My Way policies
Work from anywhere for up to 8 weeks per year
Continuous learning and skill development
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and ESG initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
We are not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism.
Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.