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About the Role

The Investment Associate acts as a client resource and supports Investment Advisors with administrative tasks and transaction processing for managing client accounts. This role is key in delivering exceptional client service, supporting advisors in meeting preparation and follow-up, and ensuring accurate completion of all activities.

Responsibilities

• Build and maintain strong client relationships through regular, responsive communication and proactive support.
• Address client inquiries, concerns, and service requests promptly.
• Assist in preparing advisors for client meetings, including managing calendars, preparing meeting packages, and conducting product or account research.
• Complete account processing, including opening and maintaining accounts, converting RRSPs to RRIFs, setting up RRIF payments, estates processing, and beneficiary updates.
• Process a variety of client transactions with a high degree of accuracy.
• Provide rigorous follow-up on all client transactions to ensure proper processing and minimize errors.
• Resolve exceptions and escalate issues as appropriate.
• Maintain client files and records, ensuring all documentation and notes are complete, accurate, and compliant.
• Act as a resource person for clients, generating specialized reports and responding to questions about accounts, processes, and products.
• Keep up to date on firm and industry changes and support the team in updating processes accordingly.
• Perform other duties as assigned.

Requirements

• Post-secondary education in business administration, finance, accounting, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Professional designation such as PFP or CFA level 1 considered an asset.
• Registered with CIRO as an Investment Representative (IR).
• Registered with CIRO as a Registered Representative (RR) or meets the requirements to register.
• 3+ years of experience in wealth management or financial services in a client-service facing role.
• Demonstrated experience processing client account transactions and maintaining accurate client documentation and records.
• High level of accountability, adaptability, and innovation.
• Proven ability to take initiative and work independently.
• Strong command of spoken and written English.
• Excellent attention to detail with strong problem-solving and critical thinking abilities.
• Exemplary interpersonal and communication skills across multiple mediums.
• Highly organized with a consistent and reliable work ethic.
• Able to manage a high volume of competing priorities and meet deadlines.
• Comfortable with ambiguity and able to adapt quickly to changing needs, processes, and work requirements.
• Maintains the highest level of confidentiality and demonstrates integrity and discretion.
• Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Experienced in leveraging social media channels to enhance brand awareness and drive audience engagement.
• Strong data-entry accuracy and the ability to learn new systems and workflows quickly.
• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required.

Skills

• Client relationship management
• Administrative support
• Transaction processing
• Client service
• Meeting preparation
• Account management
• Regulatory compliance
• Problem-solving
• Critical thinking
• Interpersonal communication
• Organization
• Work ethic
• Adaptability
• MS Office Suite proficiency
• Social media engagement
• Data entry accuracy
• System learning

Location

• Toronto

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• Post-secondary education in business administration, finance, accounting, or a related field preferred
• PFP or CFA level 1 designation an asset

Salary/Compensations

• $60,000 - $90,000.00 annually

Benefits

• Health insurance
• Accident insurance
• Life insurance
• Other unique benefits per location
• Discretionary bonuses
• Perks and rewards

About the Company

• Founded in 2017, Wellington-Altus Financial Inc. is the parent company to several subsidiaries including Wellington-Altus Private Counsel Inc. and Wellington-Altus Private Wealth Inc., the top-rated investment dealer in Canada and one of Canada’s Best Managed Companies.
• With over $45 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

Equal Opportunity

• Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.
• All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
• If you require accommodation for the recruitment process, please let us know at the point of application.