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About the Role

This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.

Responsibilities

• Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
• Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
• Promptly, effectively, and accurately replies to IT help desk tickets.
• Performs other duties as required.

Requirements

• Demonstrates strong analytical and problem-solving skills.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
• Demonstrates the ability to apply technology in a clinical environment.
• Associate degree in computer science (or related field) preferred.
• ITIL certification Preferred
• 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
• 1 to 2 years of experience with various microcomputer repair techniques.
• Working knowledge of Microsoft Office 365 preferred; experience with Microsoft Intune and/or Microsoft Endpoint Manager preferred.

Skills

• Hardware support
• Software support
• Telecommunications support
• Audio-visual training and support
• Microsoft Intune
• Device enrollment
• Configuration profiles
• Compliance policies
• Application deployment
• Microsoft Office 365
• Microsoft Endpoint Manager

Location

• On site

Work Type

• On site
• On call rotation
• Monday-Friday, 8am-4pm

Experience Level

• 1 to 2 years of experience in an end-user support position
• 1 to 2 years of experience with various microcomputer repair techniques

Education Level

• Associate degree in computer science (or related field) preferred
• ITIL certification Preferred

Salary/Compensations

• $27 to $33/hour depending on experience

Benefits

• Employer 401k contribution regardless of employee participation, and match on employee contributions there after
• Health Insurance with vision component copayment plan, or high deductible plan (FT status)
• HSA with high deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off PTO & NYS Sick Leave
• Tuition Assistance Program

About the Company

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