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About the Role
Pret is seeking passionate leaders to coach and mentor their teams, ensuring high standards and customer satisfaction. This role involves hands-on work, from operating the coffee machine to managing shop figures, and requires a genuine passion for helping the shop and its people grow.
Responsibilities
- Coaching and mentoring teams
- Maintaining high standards
- Ensuring customer satisfaction
- Operating the coffee machine
- Managing shop figures and spreadsheets
Requirements
- Ability to lead with purpose
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
- Be kind, honest, and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy every day through small acts of kindness
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Financial management
- Communication
Location
- Unit 2, Victoria Place Shopping Centre, London SW1W 1SJ GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Leadership experience
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts started between 3-5am
Benefits
- 28 days annual leave (pro-rata)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a global company with over 750 shops in 20+ countries, known for delicious food, organic coffee, and innovative ideas.
- We offer significant growth opportunities, with many managers and support staff starting on the shop floor.
- Our mission is to 'Grow Good Things' by providing opportunities for passionate individuals to develop their careers.
- We are committed to making a difference through The Pret Foundation, addressing issues like homelessness and food waste.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- We offer adjustments and support during the recruitment process.