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About the Role

The role involves maintaining guest rooms and public areas to high standards, ensuring guest satisfaction through prompt service, and adhering to safety and operational procedures.

Responsibilities

• Respond promptly to requests from guests and other departments
• Transport supplies to assigned areas using a cart
• Enter guest rooms following established access and vacancy procedures
• Replace guest amenities, supplies, linens, and terry
• Make beds and fold terry
• Clean bathrooms and remove trash, dirty linen, and room service items
• Verify appliances are present and in working order
• Straighten furniture and desk items
• Dust, polish, and remove marks from walls and furnishings
• Perform vacuuming and floor care in guest rooms and hallways
• Follow all company, safety, and security policies
• Report maintenance problems, safety hazards, accidents, or injuries
• Complete safety training and certifications
• Properly store flammable materials
• Maintain a clean and professional uniform and personal appearance
• Maintain confidentiality of proprietary information
• Welcome and acknowledge guests according to company standards
• Anticipate and address guest service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Communicate using clear and professional language
• Support team members to reach common goals
• Ensure adherence to quality expectations and standards
• Perform other reasonable job duties as requested by supervisors

Requirements

• Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance
• Ability to move, lift, carry, and place objects weighing over 25 pounds with assistance
• Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, kneel, or walk for an extended period across an entire work shift
• Ability to grasp, turn, and manipulate objects of varying size and weight

Skills

• Fine motor skills
• Hand-eye coordination
• Professional communication

Location

• Toronto, Ontario, Canada

Experience Level

• No related work experience required
• No supervisory experience required

Education Level

• No high school diploma or G.E.D. equivalent required

About the Company

• Marriott International is a global hospitality company dedicated to being an equal opportunity employer
• W Hotels' mission is to Ignite Curiosity and Expand Worlds
• W Hotels operates under a Whatever/Whenever service philosophy

Equal Opportunity

• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis
• W Toronto provides accommodations to job applicants needing assistance under provincial human rights and accessibility legislation