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About the Role
Contribute to the guest journey from welcome to farewell, ensuring guests have an extraordinary stay. Responsible for the safekeeping of guest vehicles and organized management of the hotel forecourt.
Responsibilities
- Greet and assist guests on arrival and departure, ensuring professional and courteous service.
- Manage the hotel forecourt, directing traffic and keeping entrances clear.
- Arrange taxis for guests and assist with luggage as needed.
- Ensure the front door is always attended as the first and last point of guest contact.
- Maintain awareness of guests, visitors, and any suspicious items in the vicinity.
- Safely manage and store guest car keys.
- Maintain cleanliness and presentation of the front entrance at all times.
- Handle parking charges and payments in line with hotel procedures.
- Support Porter and Desk Concierge duties during breaks or when required.
- Stay knowledgeable about hotel facilities, daily events, and emergency procedures.
- Report maintenance issues, concerns, or guest complaints promptly.
- Follow all Health & Safety, fire safety, and security procedures.
- Carry out additional duties as requested by the Concierge or Management team.
Work Type
- 12 hr (2 on and 2 off) shift pattern
Salary/Compensations
- upto £27500 p/a + Incentive
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Days per year
- Complimentary meals prepared by chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Company
- Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
- Properties are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore.
- Each collection has its own distinct personality, character and clearly defined hotel brands within it.
- Real opportunities to develop and gain promotion within the industry.