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About the Role

The Assistant, Welcome Centre serves as the first point of contact for students, faculty, staff, alumni, visitors, donors, and community members. This role provides reception, information, and administrative support through in-person, telephone, and electronic communications, managing a high-volume welcome desk and main telephone line.

Responsibilities

• Welcome guests and provide information regarding campus services, programs, events, and facilities.
• Serve as the primary point of contact for students, faculty, staff, alumni, visitors, and community members.
• Manage the university's main telephone line, including screening and directing calls and responding to inquiries.
• Maintain Welcome Centre procedures, resources, and support materials.
• Coordinate and manage room booking requests using the university's booking system and support academic scheduling activities, including classroom and examination bookings.
• Liaise with departments, student organizations, and conference services regarding event and meeting requirements and assist with booking logistics, including room setup, security, catering, and related operational requirements.
• Process merchandise sales and maintain inventory records and reconcile daily sales receipts.
• Connect students with resources, services, events, and involvement opportunities and actively assist with initiatives that foster student engagement, belonging, and community.
• Support events and activities that contribute to the student experience and campus culture.

Requirements

• Post-secondary diploma or degree from an accredited institution, or an equivalent combination of education and experience.
• Minimum one (1) years of experience in an administrative support, reception, customer service, or public-facing role.
• Experience working in a post-secondary or educational environment is considered an asset.
• Experience operating multi-line telephone systems and scheduling, ticketing, or inventory management software.
• Demonstrated ability to manage multiple priorities and respond effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Exceptional customer service, communication, and interpersonal skills.
• Strong organizational skills with a high degree of accuracy and attention to detail.
• Ability to exercise sound judgment, maintain confidentiality, and build positive working relationships with diverse stakeholders.

Skills

• Customer service
• Communication
• Interpersonal skills
• Organizational skills
• Accuracy
• Attention to detail
• Judgment
• Confidentiality
• Relationship building
• Microsoft Office
• Outlook
• Word
• Excel
• Multi-line telephone systems
• Scheduling software
• Ticketing software
• Inventory management software

Work Type

• Full-Time
• Contract

Experience Level

• Minimum one (1) years of experience

Education Level

• Post-secondary diploma or degree

Salary/Compensations

• $42,732 - $50,743

About the Company

• Huron University stands out among post-secondary institutions in Canada. With a commitment to redefine Liberal Arts education, Huron offers a unique university experience that places equal emphasis on ethical leadership, community engagement, and academic excellence.
• As the founding institution of Western University, since 1863, Huron has remained strategically small to best serve the needs of its students. Huron’s mission is to develop Leaders with Heart from all backgrounds and foster a vibrant and inclusive community and prepare students to be engaged citizens who transform the sectors they work within.

Equal Opportunity

• Huron values its place in an interconnected world and desires to reflect this value, acknowledging our responsibility to strive towards a diverse and equitable employment and educational environment that recognizes the inherent worth and dignity of every person. We welcome those who have a demonstrated commitment to upholding the values of equity, diversity, and inclusion and who may contribute to the diversification of ideas. We encourage applications from all qualified individuals, especially those from members who have been historically disadvantaged and marginalized, including racialized persons/persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, and 2SLGBTQIA+ persons.
• As an inclusive employer, we are committed to providing a fully accessible recruitment process. For a confidential inquiry or to request accommodation support, please contact Huron HR by phone or email at any time during the recruitment process.
• We acknowledge that Huron University is located on the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with one Spoon Covenant Wampum. This land continues to be home to diverse Indigenous peoples whom we recognize as contemporary stewards of the land and vital contributors to our society.