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About the Role

As an Assistant General Manager, you will lead and drive the daily operations of your location, fostering an environment of accountability for exceptional security and customer service. You will oversee all team members and administrative functions to ensure smooth operations while promoting the CLEAR story.

Responsibilities

• Lead day-to-day operations of a team of Ambassadors and Managers utilizing CLEAR technology for airport security, customer service, and sales.
• Act as the business owner for the airport, driving execution to achieve KPIs and metrics.
• Hire, develop, and sustain a diverse team to meet CLEAR objectives in security, service, and sales.
• Drive employee engagement and accountability for exceptional security and customer service experiences.
• Performance manage salaried and hourly team members, including conducting performance evaluations and difficult conversations.
• Build stakeholder relationships with TSA, airline, and airport partners, addressing inquiries promptly.
• Manage labor for optimal utility, overseeing payroll and scheduling.
• Spend at least 80% of time on the floor in a customer-facing airport environment.

Requirements

• At least 5 years of leadership experience in a high-volume, fast-paced, customer-facing environment (e.g., retail, restaurants, hospitality, rental cars).
• Self-motivated, positive, and passionate about fostering teamwork.
• Prior experience managing both salaried and hourly employees is required.
• High standards, excellent interpersonal and communication skills.
• Committed to training, mentoring, and motivating your team.
• Excellent leadership and organizational skills, with the ability to manage multiple priorities and influence others.
• Indefatigable in achieving individual and team goals, with a desire for career growth.
• Experience reviewing and reporting on KPIs regularly.
• Ability to follow policies and procedures set by CLEAR, airport, state, and federal regulations.
• Availability to work a non-traditional schedule, including weekends, holidays, early mornings, and evenings.
• Must successfully complete a government background investigation.

Skills

• Leadership
• Operations Management
• Customer Service
• Sales
• Team Development
• Performance Management
• Stakeholder Relationship Management
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• KPI Reporting

Location

• Airport

Work Type

• Full-time

Experience Level

• 5+ years leadership experience

Salary/Compensations

• $85,000-$125,000 / year

Benefits

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service
• 10 company-paid holidays
• $100 monthly wellness stipend
• 401k Retirement Plan with company match
• Medical, dental, and vision insurance
• Pet, home, and auto insurance
• Company-paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs
• Free CLEAR memberships for you and one other
• Discounted membership for three friends

About the Company

• CLEAR is building THE secure identity company of the future.
• Our mission is to make experiences safer and easier—physically and digitally.
• With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
• CLEAR unlocks the magic of frictionless experiences at airports, stadiums, and throughout everyday life.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
• We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.