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About the Role

Lead a high-performing team of Relationship Managers to deliver exceptional client experiences, drive portfolio growth, and strengthen strategic partnerships across enterprise accounts within the Government sector in EMEA. Your role will be pivotal in deepening relationships, uncovering new opportunities, and ensuring seamless delivery of world-class solutions. You will also champion Worldpay’s presence across the Government sector by representing the brand at key industry events, building thought leadership, and fostering connections that amplify our market influence.

Responsibilities

Lead, mentor, and develop a team of Relationship Managers across the Government, fostering a culture of collaboration, accountability, and high performance.
Proactively identify client needs and opportunities to expand Worldpay’s share of wallet through strategic cross-sell and upsell initiatives, driving sustainable portfolio growth.
Establish, nurture, and expand strong, multi-level relationships with key decision-makers and stakeholders within client organizations to protect and grow strategic accounts.
Extend Worldpay’s presence across the Government by representing the brand at key industry events, strengthening partnerships, and enhancing our web of influence through thought leadership and strategic engagement.
Champion initiatives that improve client experience and deliver mutually beneficial outcomes, ensuring solutions align with client goals while driving Worldpay’s growth objectives.
Demonstrate deep knowledge of Worldpay’s solutions, industry trends, and competitive landscape to provide valuable insights and recommendations to clients.
Guide and support RMs in preparing and delivering compelling proposals, RFP responses, and Quarterly Business Reviews, utilizing Worldpay’s resources and tools.
Lead and support the negotiation, structuring, and closure of complex deals that align with client expectations and Worldpay’s delivery capabilities, leveraging internal resources as needed.
Build strong partnerships with internal stakeholders, including product, operations, and marketing teams, to ensure seamless delivery of solutions and timely resolution of client issues.
Contribute to the development and execution of Account plans and strategies to achieve and exceed sales targets.
Monitor and drive achievement of sales goals and objectives for the team and individual RMs.
Partner with Sales leaders to ensure a smooth transition of newly acquired clients into the RM portfolio, ensuring a seamless experience during the first three months post go-live.
Drive process improvements and share best practices to enhance client experience and operational efficiency.

Requirements

Deep expertise in financial and payment technology ecosystems, including systems, applications, and payments practices, with the ability to translate this knowledge into strategic client solutions.
Proven leadership experience, with a passion for coaching and developing high-performing teams that deliver exceptional results.
Exceptional communication and negotiation skills, capable of influencing senior stakeholders and navigating complex enterprise environments.
Strategic mindset and problem-solving ability, with a track record of driving innovative solutions that optimise customer experience and deliver mutually beneficial outcomes.
Analytical and consultative approach, skilled at assessing client needs and converting insights into actionable growth strategies.
Resilience under pressure, adept at managing multiple priorities while maintaining focus on client success and operational excellence.
Active engagement in industry networks and events, demonstrating thought leadership and extending Worldpay’s market presence within the Government sector.
Ability to build and strengthen trusted relationships across internal teams, external partners, and client organizations to enhance our web of influence and drive strategic growth initiatives.
Flexibility to travel as required to meet business objectives and represent Worldpay at key industry forums.

Skills

Relationship Management
Team Leadership
Client Growth
Client Retention
Strategic Relationship Building
Market Presence
Brand Advocacy
Customer Experience Optimization
Product Expertise
Market Expertise
Proposal Development
Presentation Skills
Deal Structuring
Negotiation
Cross-Functional Collaboration
Sales Strategy
Sales Planning
Performance Management
Client Onboarding
Process Improvement
Thought Leadership

Location

EMEA

Work Type

Full-time

Experience Level

Director

About the Company

Global Payments and Worldpay recently joined forces.
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.