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About the Role

Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team. You'll be the go-to for keeping the info flowing smoothly throughout the store, maintaining an open and friendly communication flow that significantly contributes to the team's success. Your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team, balancing business needs while keeping team morale high.

Responsibilities

Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement.
Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations.
Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals.
Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth.
Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales.
Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders.

Requirements

Must have a genuine love for delivering outstanding customer service.
Must be able to navigate tricky conversations with finesse, set and manage expectations, and support the team.
Must be a beacon of positivity on the shop floor, working alongside the team to achieve collective goals.
Must possess effective verbal communication skills.
Must be able to collaborate seamlessly with retailers, manager, and neighbouring stores.

Skills

Customer Service
Management Skills
Teamwork
Communication

Location

Covent Garden

Work Type

Permanent
Full Time

Salary/Compensations

£15.80 / hour

Benefits

Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
Flexible working
Tailored gender affirming care*

About the Company

We are building a brand that represents the people of the world.
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.
We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.
As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts.

Equal Opportunity

Diversity matters
We see you, we celebrate you, we want you!