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About the Role

This role is crucial for ensuring smooth communication between customers and the field service team, managing appointments, and providing excellent customer support. You will be instrumental in enabling accessible living for people with limited mobility.

Responsibilities

• Coordinate and regularly communicate with the field service team.
• Maintain, manage, and provide relevant documents and information.
• Handle inquiries and forward feedback.
• Ensure seamless communication between customers and field service.
• Provide customer support, including check-in calls and follow-up on open issues.
• Coordinate, reschedule, and make short-term adjustments to customer appointments.
• Efficiently manage routes and appointments, considering priorities, time, and distance.
• Review and process travel expense allowances, including plausibility checks.

Requirements

• Professional experience in customer service or a comparable service-oriented environment.
• Ideally, experience in partner management.
• Strong communication skills and a friendly, professional demeanor.
• Ability to act as a bridge-builder between different interest groups.
• High organizational talent and a structured, independent work style.
• Reliability, teamwork, and a strong sense of responsibility.
• Proficient in MS Office applications and digital documentation systems.
• Very good German language skills, both written and spoken.

Skills

• Customer service
• Communication
• Organization
• MS Office
• Digital documentation systems

Location

• Germany

Work Type

• Full-time
• Hybrid

Experience Level

• Professional experience

Benefits

• Deutschlandticket
• JobRad (after probation period)
• Urban Sports Club membership
• Workation possibility (after probation period)
• Corporate Benefits
• HORNBACH employee stock program
• Modern office with free snacks and drinks
• Large kitchen
• Regular team events

About the Company

• Seniovo GmbH is part of the HORNBACH Group.
• Seniovo is dedicated to transforming living spaces into safe, comfortable, and accessible environments.
• The company focuses on the well-being and independence of people with limited mobility.
• Seniovo fosters a culture of respect, collaboration, and a shared drive to make a positive difference.