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About the Role

We are looking for a Policy Principal to join our team, reporting to the Head of Policy, Governance & Insights. This role requires leading complex policy projects across the organisation, collaborating with internal teams and external stakeholders to ensure well-informed, evidence-based policy development aligned with strategic priorities. The role combines strong analytical skills, excellent written communication, and a broad understanding of aviation, travel, consumer issues, and market dynamics.

Responsibilities

Lead the development and delivery of complex policy projects in areas affecting the aviation and travel sectors, ensuring high-quality and timely outcomes.
Draft high-quality policy papers, consultation documents, and regulatory guidance.
Ensure policies are evidence-based and aligned with strategic objectives.
Undertake robust data analysis to form insights, identifying industry trends, risks, and emerging issues.
Conduct impact assessments, including financial, operational, and regulatory implications.
Build and maintain strong relationships across CMG and wider CAA, industry stakeholders, and Government bodies to influence policy direction through effective communication.
Lead stakeholder engagement activities, including consultations and workshops.
Produce clear, concise, and accessible documents for a range of audiences.
Provide briefings, presentations, and recommendations to senior decision-makers within the CAA and external stakeholders.
Plan and manage policy projects, and monitor progress to ensure delivery to agreed deadlines and quality standards.
Act as a role model, actively demonstrating the CAA’s values of: Do The Right Thing; Never Stop Learning; Build Collaborative Relationships; and Respect Everyone.

Requirements

Interest in aviation and travel issues, with the desire to strengthen the effectiveness and resilience of the sectors and deliver positive outcomes for consumers.
Experience of working in consumer and related policy areas.
Ability to write concise, well-structured regulatory documents and to effectively present output to senior decision-makers within the CAA, government bodies, and industry.
Excellent communication skills, with an ability to bring together arguments and analysis clearly and robustly and convey these in a way that engages stakeholders and senior CAA colleagues.
Ability to build, develop, and maintain strong, effective relationships with a wide range of internal and external stakeholders.
Understanding of the legislative process and how policy is developed, consulted on, and implemented in this context.
Strong attention to detail and critical-thinking capability, and the ability to exercise sound judgement and make effective decisions.
Must have the right to work in the UK for vetting purposes.
Must undergo National Security Vetting and achieve the appropriate level of clearance (BPSS).

Skills

An understanding of aviation and travel markets and their regulatory frameworks
Experience of using external market research organisations to undertake research on consumer priorities and preferences.
Excellent data analysis skills.
Experience of assessing organisational compliance with key regulatory requirements.
Project management experience, including setting objectives, planning, tracking progress, and managing risks.

Location

London, Canary Wharf

Work Type

Permanent
Full-time
Hybrid (40% per month office attendance)

Experience Level

Dependent upon experience

Salary/Compensations

circa £60,000

Benefits

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.

About the Company

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field.
Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The ATOL & Airline Licensing Department within the UK Civil Aviation Authority’s (CAA) Consumer and Markets Group is responsible for managing the ATOL Scheme, which protects customers in the event of a travel company failure.
The Department oversees the airline operating licensing and the foreign carrier permit functions.
The Policy, Governance & Insights Team is a key part of the ATOL & Airline Licensing Department, playing an important role in shaping and maintaining the regulatory framework for the UK aviation and travel sector.
The team develops forward-looking policies and clear, practical guidelines that enable effective and proportionate regulation.
Through its work, the team ensures that consumers are adequately protected while supporting a competitive and resilient travel industry.
Alongside policy development, the team provides insight-driven analysis and promotes strong governance oversight internally.
The CAA values high ethical standards and personal integrity among employees.
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.
We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.
We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search.
We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.

Equal Opportunity

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds.
As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview.
If you require any adjustments during the recruitment process, please let us know.