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About the Role

As a Senior End User Support Technician, you will deliver high-touch, tier 2 & 3 technical support to our team directly from our London office five days a week. In this role, you will leverage advanced problem-solving skills and independent judgment to diagnose and resolve complex system and service issues. Beyond technical execution, you will serve as a mentor and escalation point—maintaining meticulous issue logs, translating user feedback into actionable insights, and guiding junior and intermediate technicians to elevate their technical capabilities.

Responsibilities

Oversee the deployment, configuration, and maintenance of laptops, mobile devices, monitors, printers, and core IT infrastructure in alignment with corporate standards.
Deliver advanced Level 3 support for end-user computing devices, executive workspaces, and sophisticated AV/conference room technologies.
Lead the installation and provisioning of complex technical equipment within strict Service Level Agreements (SLAs).
Champion the creation of comprehensive troubleshooting documentation, runbooks, and standard operating procedures.
Analyze regional technical trends and insights, sharing findings with the global End User Computing (EUC) team to drive continuous improvement.

Requirements

Proven track record providing L2/L3 technical support for hardware and software in a hybrid ecosystem (Windows 11, macOS, Google Workspace, and Microsoft 365).
Experience provisioning, securing, and troubleshooting corporate iOS devices using enterprise MDM platforms (e.g., Jamf, Ivanti Go).
Experience overseeing the IT asset lifecycle, including procurement, hardware refreshes, inventory tracking, and endpoint disposal.
Deep technical diagnostic skills for resolving complex hardware issues related to laptops, docking stations, monitors, and advanced peripherals.

Skills

Advanced problem-solving
Independent judgment
Technical execution
Mentorship
Escalation management
Issue logging
User feedback analysis
Technical guidance
Deployment
Configuration
Maintenance
Tier 3 support
Installation
Provisioning
Documentation creation
Troubleshooting
Runbook development
Standard operating procedure creation
Trend analysis
Continuous improvement
Hardware support
Software support
MDM platforms
Lifecycle management
Asset management
Procurement
Hardware refreshes
Inventory tracking
Endpoint disposal
Diagnostic skills
Cross-functional collaboration
Vendor management
Training material development
Coursework development
Root-cause analysis
Incident resolution

Location

London

Work Type

Onsite
Full time

Experience Level

Senior
L2/L3 support

Benefits

Contributory pension
Life cover
Income protection
Healthcare
Enhanced maternity and sick pay
26 days holiday
Day off for birthday
Ability to buy and sell holiday
Free credit checks
Cycle to work scheme
Discounted travel options
Gym membership
Dining and leisure discounts
Financial & savings plans
Mobile discounts
Personal development support
Global online learning platform

About the Company

Equifax is a global data, analytics and technology company that plays an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car.
Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.
Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equal Opportunity

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in E-Verify and Right to Work (English and Spanish).