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About the Role

As a "field professional" at Equinix, the world's largest data center operator, you will be responsible for the physical network and infrastructure work within the data center, supporting the core of IT infrastructure. This role is ideal for individuals seeking to enter the IT infrastructure industry without prior experience, as comprehensive training and on-the-job support are provided.

Responsibilities

• Perform代行作業 (agency work) for customers within the data center.
• Transport and rack equipment.
• Perform cabling (wiring) for network devices.
• Conduct visual inspections and checks.
• Handle customer entry procedures and guidance.
• Create simple reports, such as work reports.
• Review work order requests and respond to routine orders within commitment times.
• Escalate and expedite higher-level orders under supervision.
• Follow up on work orders to support the team.
• Maintain notes and records of activity fulfillment in the ticketing system.
• Rack and stack basic customer equipment with guidance.
• Support routine intra-cage and infrastructure installations, including ladder racks, basic fiber raceways, cable management systems, and ground cabinets.
• Perform tape changes and basic backup necessities.
• Support basic cross-connect troubleshooting.
• Support basic testing and routine installations of customer assets.
• Perform standard layer 1 cross-connect certification testing under supervision.
• Support operations and security personnel for breaks or other activities.
• Ensure customer satisfaction through timely order execution.
• Provide quality customer service during customer interactions.
• Discuss time expectations for new deployments following standard procedures.
• Support customers on-site through access and escorting services.
• Fulfill projects under close supervision.
• Complete assigned training in a timely manner.

Requirements

• Japanese language proficiency (JLPT N1 equivalent) for smooth communication.
• Business experience using English (reading, writing, or speaking).
• Over 1 year of work experience (industry and role not specified).
• Comfort with physically demanding work, including standing and equipment transport (over half of the work involves this).
• For foreign nationals, possession of a "Technical/Humanities/International Services" visa.
• Individuals with no prior IT industry experience, second-year university graduates, and those changing careers from different industries or humanities backgrounds are welcome.
• Previous experience in support center operations is a plus.
• Experience in sales, customer service, or service industries is a plus.
• Experience in the IT industry (help desk, infrastructure operations, maintenance, etc.) is not required but is a plus.
• Typically requires a high school diploma and 1 year of equivalent work experience.

Skills

• Basic IT infrastructure knowledge (training provided).
• Physical network and infrastructure work.
• Customer service skills.
• English communication skills (business level).
• Basic reporting and documentation.
• Teamwork and collaboration.
• Problem-solving (basic troubleshooting).

Location

• Equinix data centers in Tokyo, Japan.

Work Type

• Full-time
• Shift work (approx. 16 days per month)

Experience Level

• Entry-level
• 1+ year of work experience

Education Level

• High school diploma

Salary/Compensations

• Determined based on previous salary and experience after consultation.

Benefits

• Annual salary increase (once a year).
• Annual bonus (once a year).
• Defined contribution pension plan.
• Employee stock purchase discount program.
• Various social insurances (employment, worker's compensation, health, and pension).
• Certification acquisition support system.
• Public club activity support system.
• Mental health counseling.
• Condolence and congratulatory money (marriage, childbirth, bereavement, etc.).
• Annual paid leave (up to 12 days in the first year).
• Sick leave.
• Bereavement leave.
• Maternity and childcare leave.

About the Company

• Equinix is the world's digital infrastructure company, enabling the innovations that enrich our work, life, and planet.
• We provide a place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
• Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities, and society.
• We foster a sense of belonging and purpose, with a team that welcomes you because when you feel valued, you're empowered to do your best work.

Equal Opportunity

• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
• Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
• We use artificial intelligence in our hiring process.
• This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
• US Applicants: Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement.
• Please click here to see our EEO Policy Statement.
• Please click here to see our Pay Transparency Policy Statement.
• Equinix participates in E-Verify.
• Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.