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About the Role

As an Account Manager within CHANEL's Fragrance & Beauty division, you will lead a dynamic team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market. You will manage day-to-day counter operations while coaching, mentoring, and motivating the team.

Responsibilities

• Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment.
• Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations.
• Set and review individual and team goals, provide regular performance feedback, and support career development plans.
• Partner with the Talent Acquisition team to manage the full recruitment cycle.
• Contribute to business planning, including forecasting, promotional strategies, and category development.
• Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
• Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty.
• Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
• Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
• Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems.
• Ensure the flawless execution of brand activations, events, and in-store campaigns.
• Uphold brand standards for grooming, presentation, and environment.
• Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise.
• Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.

Requirements

• Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
• The ability to coach and develop a diverse team while fostering a culture of collaboration.
• A passion for creating memorable, client-centric experiences.
• Strategic thinking with strong commercial awareness and decision-making capabilities.
• A solution-focused approach, thriving in a fast-paced and evolving environment.

Skills

• People Management
• Business Development
• Operational Excellence
• Client Experience
• Coaching
• Mentoring
• Team Leadership
• Clienteling
• Retail Operations
• Brand Activations
• Product Knowledge
• Service Excellence
• Commercial Awareness
• Strategic Thinking
• Recruitment

Location

• Kingston

Work Type

• Permanent
• 37.5 hours/week
• Any 5 in 7 days

Experience Level

• Leadership experience in a luxury or premium retail environment

Benefits

• Private Medical Insurance covering pre-existing medical conditions and ability to add family members
• Online GP App with 24/7 appointments available within 24 hours
• Cycle Scheme participation for a tax-exempt bike and/or accessories
• Pension
• Life Assurance
• Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Employee Assistance Programmes and Other Support Lines
• Arts & Culture Ticket Discounts across major London attractions
• CHANEL Product Discounts
• Employee Only Sales
• Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

• CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
• Our mission at CHANEL Beauty is to underline what is unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
• Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, Promoting the autonomy of women.
• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.