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About the Role

This role is responsible for supporting the nightly operations of janitorial teams across multiple sites in Ontario, focusing on Adhoc & Specialized Services delivery. The position ensures efficient, safe, and high-quality service delivery while maintaining customer relationships and managing staff performance.

Responsibilities

• Function as the face of United to customers in the field, building lasting partnerships.
• Champion a customer-centric culture by aligning field team actions with customer expectations.
• Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases.
• Manage escalations with urgency and tact.
• Facilitate structured communications between customers and internal teams.
• Set expectations of Scope of Work delivery.
• Supervise, train, and support Janitorial staff.
• Conduct regular site visits to inspect work quality.
• Schedule shifts and assign duties to ensure adequate coverage.
• Collaborate with Teams to come up with action plans to improve quality and productivity.
• Coordinate and monitor cleaning operations to meet customer expectations.
• Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances.
• Respond promptly to services issues and emergencies.
• Monitor and control operational budgets and costs.
• Manage inventory of cleaning supplies and equipment.
• Participate in process improvement and internal business review meetings.
• Use Salesforce to communicate to relevant departments on status of work.
• Collaborate with Talent Acquisition to support potential labour coverage.
• Support training and performance management of janitorial staff.

Requirements

• Building strong Customer and Team relationships.
• Available to address Customer and Team needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required.
• Ability to deal with high levels of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment.

Skills

• Task management & Planning skills
• Communication Skills: Active listening, verbal, and written communication skills
• Conflict management & negotiation skills
• Advanced technology competency
• Managing budgeting & costing
• Expertise in floor care and cleaning procedures is an asset
• Process and compliance driven
• Coaching and Mentoring
• Superior time management and problem-solving skills
• Ability to work independently

Location

• Ontario

Work Type

• Full-time

Experience Level

• Minimum of 5 years’ experience in the Janitorial industry

Benefits

• Health
• Dental
• Vision
• Pension plan after 1 year

About the Company

• We are an established Canadian facility, maintenance company.
• We provide a variety of services to large retail and commercial businesses nationally.