Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Kepler is seeking an IT Service Desk Technician Level 1 to provide L1/L2 support across multiple global offices. This role involves managing IT infrastructure, supporting users, and proactively improving IT processes within a fast-paced media agency environment.

Responsibilities

• Act as part of on-site support team for users in London and Paris offices
• Respond to 1st and 2nd Line support requests coming from the IT helpdesk
• Diagnose and help resolve hardware and software issues, including laptops, meeting room A/V, printers and office networking equipment
• Manage laptop inventory including setup, wiping, storage, dispatching and receiving
• Ensure desk cabling and server rooms are kept tidy and functional
• Help manage users on company-wide systems such as Google Workspace, Microsoft Entra ID, InTune and Kandji
• Provide user support for advanced issues with platforms such as M365, Google Workspace, Slack, Zoom and Adobe
• Work with IT vendors such as Dell and Apple to manage warranty claims
• Support IT-related projects and system upgrades

Requirements

• A background in 1st and 2nd line support of users in Microsoft, Apple and Google environments
• Good experience in hardware and OS support - both Windows and MacOS
• Good knowledge of administration of Microsoft 365 and Google Workspace
• Some experience in troubleshooting and fixing meeting room A/V issues, ideally Logitech
• Some experience in troubleshooting common office networking technologies such as WiFi, ethernet, firewalls and switches
• Ideally, experience in managing users in Entra ID, InTune or Kandji
• Experience using common IT helpdesk ticketing systems such as Freshservice
• Excellent customer service skills and the ability to switch between multiple offices seamlessly
• Passionate about technology and bettering yourself
• Strong desire to expand your role and offer suggestions on how processes can be improved
• Must include a cover letter stating interest in Kepler and suitability for the role
• Must be prepared to discuss real examples of achieving measurable improvements in previous roles
• Cannot accommodate long term future sponsorship needs for UK work authorization

Skills

• Microsoft environments
• Apple environments
• Google environments
• Hardware support
• OS support (Windows and MacOS)
• Microsoft 365 administration
• Google Workspace administration
• Meeting room A/V troubleshooting
• Logitech
• Office networking technologies (WiFi, ethernet, firewalls, switches)
• Entra ID user management
• InTune user management
• Kandji user management
• IT helpdesk ticketing systems
• Freshservice

Location

• London, UK
• Paris, France
• Remote

Work Type

• Hybrid
• On-site
• Work from Home
• Work from Anywhere (up to 4 weeks per year)
• Flexible working

Experience Level

• Level 1
• Level 2

Salary/Compensations

• £35,000 per annum

Benefits

• 25 days annual leave, increasing to 28 days after 3 years
• Option to buy additional annual leave allowance up to 30 per year
• Healthcare cash plan
• Monthly Wellness Allowance
• Ride to work cycle scheme
• Season ticket loan scheme
• Company pension contributions
• Enhanced parental leave policies
• Annual tuition budgets for out of work study
• Mobile phone reimbursement
• Home broadband reimbursement
• Working from home equipment budget
• Weekly free breakfast
• Free fruit and drinks
• Regular paid socials
• Social budgets

About the Company

• Kepler executes engineered marketing, creating personalized and productive relationships between brands and consumers.
• Kepler acts as clients' agency of record, in-house team, or a hybrid.
• Kepler harnesses data and technology across paid digital media and data-driven CRM channels.
• Kepler provides transparent updates on company financials, performance, and challenges.
• Kepler is a growing company offering unparalleled growth opportunities and a role in shaping its direction.
• Kepler offers a fun work environment with opportunities to learn from industry experts.