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About the Role

Working as a Technical Onboarding Support Executive, you will assist in launching top brands onto our Network by providing high-level technical support during the integration process. This fast-paced role involves liaising with client marketing and technical teams to ensure successful implementation of our tracking technology, meeting campaign specifications. Excellent communication and attention to detail are essential.

Responsibilities

Assist clients with technical integration support during network launches.
Provide clear and concise technical guidance to clients.
Identify and resolve errors in client setups, offering solutions.
Negotiate and address client setups that do not meet team targets.
Contribute to monthly Integration Team targets, incentivized on over-performance.
Review and technically sign off on team members' work.
Report and escalate technical issues or bugs.
Administer internal and external knowledge bases.
Provide high-level training to internal colleagues.
Test new developments and features.

Requirements

Ability to understand web languages such as basic HTML, SQL, JavaScript, and ideally PHP.
Familiarity with E-commerce platforms and their usage.
Strong analytical skills with the ability to see the bigger picture.
Strong communication skills, with experience in customer service and relationship building.
Strives to continually improve productivity and quality of work.
Self-motivated and a self-starter.
Understands the importance of processes and procedures.
Ability to work in a fast-paced and dynamic environment.
Ability to work harmoniously and effectively as part of a team.
IT-related degree or relevant work experience.

Skills

HTML
SQL
JavaScript
PHP
E-commerce platforms
Analytical skills
Communication skills
Customer service
Relationship building
Process adherence
Teamwork

Location

Multiple countries

Work Type

Hybrid
Remote

Experience Level

Relevant work experience

Education Level

IT-related degree

Benefits

Flexi-Week (four-day work week) at full pay.
No reduction to annual holiday allowance.
Hybrid/remote working scheme.
Monthly allowance for work expenses.
Remote working furniture package.
Support for mental and physical wellbeing.
Access to Awin Academy for professional and personal growth.
Peer-to-peer recognition program.

About the Company

Established in 2000, Awin has a dynamic, social, and inclusive culture.
Adapts and nurtures culture in a virtual environment through a virtual 'Life @ Awin' hub.
Champions diversity and inclusion, uniqueness, and authenticity.
Awin is part of the Axel Springer group.

Equal Opportunity

Diversity & Inclusion are paramount.
Welcome all backgrounds, identities, and experiences.
Provide support during the application or interview process if needed.