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About the Role

Oversee the smooth operation of a high-end residential development in Wimbledon, ensuring a high-quality living environment for residents and maintaining the property to the highest standards.

Responsibilities

• Deliver outstanding customer service to residents and visitors.
• Manage and support site-based staff.
• Oversee planned and reactive maintenance, including contractor management.
• Ensure communal areas are impeccably maintained and presented.
• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Monitor parking compliance and address related issues.
• Provide input for budgets, residents’ meetings, and communication with directors.
• Arrange and follow up on reactive and planned maintenance.
• Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.
• Manage front-of-house services, including parcel and key handling.
• Ensure on-site staff are well adept in welcoming new residents, introducing house rules, and provide a visible on-site presence.
• Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
• Manage staff rotas, holidays, and appraisals to maximise team efficiency.
• Enforce policies and procedures, ensuring consistency and compliance.

Requirements

• Proven experience managing prestigious residential developments is essential.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience is essential.
• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Accountability: Take ownership and see tasks through to completion.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.

Skills

• Leadership
• Mentoring
• Team development
• Contractor management
• Financial management
• Time management
• Task prioritisation
• Communication (written and verbal)
• Microsoft Office (Excel, Word, Outlook)

Location

• Wimbledon

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• IWFM, TPI or other equivalent property/facilities management based qualification (working towards or hold)

Salary/Compensations

• £60,000-£65,000

About the Company

• This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.