Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Customer Care Specialist, you will provide exceptional support to our global community and internal teams. You will proactively contribute to company growth by actively listening to customers, sharing extensive brand and product knowledge, and offering personalized advice. Your unique skills will help improve the overall customer experience and solidify Lush's excellence and success.

Responsibilities

• Provide quick and precise support by actively listening, clarifying inquiries, and sharing information about products, campaigns, services, and business processes via communication channels.
• Handle complaints with empathy and active listening, collaborating with shop teams and internal departments to find professional and timely solutions.
• Leverage enthusiasm for the brand, products, and ethics to guide customers in making informed decisions that drive growth.
• Keep customer interactions and contact details up-to-date to ensure personalized and efficient service.
• Handle all personal data with respect and care, strictly adhering to PCI guidelines and data protection laws.
• Process orders, returns, and inquiries efficiently, ensuring all systems are updated for timely processing.
• Support the smooth operation of the department by assisting with refunds, reviews, order processing, and other daily tasks in close collaboration with other departments.
• Collaborate with Digital Tech Support, Production, Shops, and global teams to escalate issues and find optimal solutions.
• Implement Lush's values and policies in every interaction to ensure a positive 5-star experience for everyone.
• Set standards for passion and ethical behavior within the department through daily actions and conduct.

Requirements

• Proficiency with Google Suite, messaging services, and other laptop-based systems.
• Genuine enthusiasm for understanding customer needs and delivering a 5-star experience.
• Ability to contribute to business success by actively listening and utilizing product knowledge via phone, email, and chat.
• Ability to work effectively with others, build strong relationships, and foster a cooperative environment.
• Clear, concise verbal and written communication skills to guide customers and internal teams.
• Ability to address customer concerns to resolve issues and strengthen brand loyalty.
• Organized and efficient work habits to meet deadlines and prioritize customer inquiries.
• Flexibility and creativity in handling diverse personalities and changing situations in a fast-paced environment.
• Develop a thorough understanding of the brand, its ethics, and processes.
• Share information and collaborate with international Lushies to create a supportive work environment.
• Proactively seek opportunities for learning and growth.
• Bring commitment and enthusiasm to work daily, striving for excellence.
• German and English language skills (minimum C1 level each).

Skills

• Customer support
• Complaint handling
• Sales growth
• Documentation
• Data privacy
• Order processing
• Refunds
• Teamwork
• Communication
• Empathy
• Time management
• Adaptability
• Brand expertise
• Global collaboration
• Personal development
• Work ethic
• German language proficiency
• English language proficiency

Location

• Germany

Work Type

• Full-time
• Temporary

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Handmade and freshly made product range
• Teamwork in a creative environment with fun, variety, and room for initiative
• Up to 2 extra days off per year for volunteer work
• Employee Assistance Program
• Regular internal training and development
• 50% employee discount
• 30 days + 1 day off for birthday
• Employee Benefit Trust

About the Company

• LUSH is more than a company for fresh, handmade, 95% vegan and 100% vegetarian cosmetics; it is the inventor of the bath bomb and solid shampoo.
• LUSH is committed to human rights, animal rights, and environmental protection.
• The British company Lush, founded in 1995, is a manufacturer and retailer of fresh, handmade cosmetics with over 850 stores worldwide and e-commerce shops in 50 countries.
• In Germany, Lush operates 29 shops, an online shop, and employs over 400 people nationwide.
• As a cosmetics company with a heart for campaigns, Lush aims to develop a product for every need and start a cosmetic revolution to save the planet.
• The ultimate goal is to leave the world a better place than we found it.

Equal Opportunity

• Lush stands for equal opportunities, which we live and want to enable as a company.
• Who or how someone is does not matter to us. We want to offer everyone an environment that includes them. Every experience and view is unique and contributes to diversity. We want to learn from diversity and grow with it.
• All applicants receive the same opportunity – regardless of age, gender identity, language, origin, nationality, appearance, religion, belief, culture, social and economic status, sexual orientation, or body.