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About the Role

Manage a team of Assistant Accommodation Managers, supporting staff and customers in resolving issues, and ensuring service delivery meets quality standards and customer expectations.

Responsibilities

• Assist with the management and development of all staff on site.
• Support staff and customers in resolving difficult problems, anti-social behaviour and complaints, ensuring customers are kept informed, in line with agreed processes, Group policies and procedures.
• Assist in the development and implementation of effective operational plans to ensure that service delivery meets contracted quality standards as well as client and customer requirements and expectations.
• Liaise with external partners to ensure security, welfare and wellbeing of customers and staff.
• Assist with the management of maintenance and liaise with customers to resolve difficult problems.
• Manage the recruitment, performance and development of staff to ensure the required skills are available to fulfil contract and service specifications in line with customer expectations and business and company policies and procedures.
• Ensure that they always fully understand and fulfil their responsibilities in respect of both health & safety and equality & diversity.
• Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives.
• Covering other sites may be occasionally required.

Requirements

• Some experience of working in in the student accommodation, hotel, hospitality or property sector.
• Some experience of staff management within a customer facing environment.
• Manage and maintain effective working relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Support the operational delivery of cost-effective services by operating within appropriate financial policies and procedures and agreed budgets to ensure the economic viability of services.
• Proven experience of working to deadlines and prioritising workloads.
• Assist the management of occupancy through working with partners and local educational institutions to ensure KPIs are delivered in line with Group objectives.
• Monitor accounts and facilitate debt recovery.
• General admin including proficient user of Microsoft packages including Excel, Word, Outlook and Teams.
• Right to work in the UK.

Skills

• Microsoft packages including Excel, Word, Outlook and Teams

Location

• Dinwiddy House, Kings Cross, London, N1 9NF

Work Type

• 35 hours per week

Salary/Compensations

• £36,848, Rising to £38,786 per year after 12 months once proficient per year

Benefits

• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

About the Company

• Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.
• We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK.
• We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.
• Sanctuary Students is a trading name used by Sanctuary Housing Association (an exempt charity) and Sanctuary Management Services Limited.

Equal Opportunity

• Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
• We work closely with the Home Office in order to prevent illegal working.
• A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.