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About the Role

As a Sales Associate, you will be an ambassador of our Maison, embodying our values and delivering exceptional service to every client. You will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalized advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.

Responsibilities

Deliver exceptional client experiences in line with Cartier’s service excellence standards.
Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.
Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
Strategically grow and manage your client portfolio to maximize engagement and sales potential.
Execute targeted CRM actions to strengthen client connections and drive repeat business.
Represent Cartier as a true Ambassador during client events and exclusive activations.
Uphold the highest standards of operational compliance across all boutique procedures and policies.
Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique.
Embody Cartier’s values and contribute to a collaborative, positive team spirit.
Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.

Requirements

Demonstrate strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty.
Communicate fluently in English and a second language is advantageous.
Leverage your product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation.
Excel at time management and multitasking in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail.
Embrace a positive, team-oriented mindset, contributing to a supportive and inspiring boutique culture.

Skills

Selling skills
Service excellence
Clienteling
CRM
Stock management
Teamwork
Communication
Time management
Multitasking
Attention to detail

Location

Chatswood

Work Type

Full-time

Experience Level

Experienced

Salary/Compensations

Generous salary with a market leading incentive scheme

Benefits

Opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to discerning clientele.
Supportive and collaborative team environment where contributions are valued and professional growth is nurtured.
Generous salary with a market leading incentive scheme.
Build knowledge and experience in all aspects of Luxury Retail.
Plethora of opportunities within Cartier and the Richemont Group for development and career advancement.
Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
Encouragement to be curious, drive career, and dream big.

About the Company

Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
Each Maison embodies a tradition of style, quality, and craftsmanship.
Richemont strives to preserve the heritage and identity specific to each of its Houses.
The company is committed to innovating and designing new products in line with the values of its Houses, through a process of permanent creativity.
Cartier is a Maison where heritage and innovation come together to create unforgettable experiences.