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About the Role

The Enterprise Accounts Associate will support the Enterprise Account Management team, oversee projects, and assist with the onboarding and daily operations of a global portfolio of hotel groups. This role will also support strategic initiatives to drive partner success through project management, collaboration with stakeholders, and platform education.

Responsibilities

• Support the Enterprise Account Management team.
• Oversee assigned projects.
• Support the onboarding and day-to-day operations of a global portfolio of hotel groups.
• Support strategic initiatives to drive hotel group partner success.
• Manage projects involving collaboration with hotel group headquarters, regional stakeholders, and internal cross-functional teams.
• Design and execute onboarding and rollout of hotel groups.
• Optimize portfolio-level supply.
• Provide platform education.
• Take actions with hotel groups and internal teams to drive projects forward.
• Create and maintain project tracking mechanisms.
• Communicate with stakeholders via calls, emails, and Zoom.
• Manage relationships with hotel group stakeholders.
• Support scaled strategies for managing and optimizing hotel partners.
• Educate partners on platform functions.
• Develop strong and long-lasting partnerships.
• Respond to and deliver exceptional service in a timely and efficient manner.
• Implement strategies to manage and optimize workflows.
• Act as the primary point of contact for hotel group partners and triage needs appropriately.

Requirements

• 5+ years of experience in client-facing, cross-functional regional or global commercial teams.
• 2+ years of hospitality/travel industry experience (preferred).
• Proficiency in both English and the local language is required for the specific location/country.
• Self-starter who is resourceful with a get-it-done attitude.
• Strong time management and prioritization skills.
• Strong organizational skills for project work with a large volume of inputs and moving parts.
• Track record of effectively working at scale with partners to achieve short and long-term objectives.
• Proven stakeholder management, communication, and presentation skills.
• Ability to communicate effectively with various levels of roles within an organization.
• Team player, willing to contribute what is needed for team success.
• Ability to get things done with changing priorities, projects, and deadlines.
• Passion for Airbnb, travel, and the sharing economy.
• Goals-obsessed, inputs-driven, and willing to take action.

Skills

• Project management
• Stakeholder management
• Communication
• Presentation skills
• Time management
• Prioritization
• Organizational skills
• Client-facing
• Cross-functional collaboration

Location

• Germany

Work Type

• Full-time

Experience Level

• 5+ years

Salary/Compensations

• €71.000—€84.000 EUR

Benefits

• Bonus
• Equity
• Employee Travel Credits

About the Company

• Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
• Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
• The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector.
• Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.
• This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality.
• The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

Equal Opportunity

• Airbnb is committed to working with the broadest talent pool possible.
• We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
• All qualified individuals are encouraged to apply.