Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Ambition Institute is seeking a Customer Service Associate to provide excellent customer service to applicants and participants engaging with our programmes. This role is crucial for delivering timely and accurate information and support.

Responsibilities

• Act as the first point of contact for queries, responding to calls and emails promptly and thoroughly.
• Utilize Salesforce and telephony systems to log, track, and resolve cases, ensuring accurate records and data quality.
• Provide clear and accurate information regarding Ambition Institute’s programmes, processes, and policies.
• Escalate complex or urgent issues to appropriate colleagues or teams.
• Share feedback to contribute to continuous improvement and shape the customer experience.
• Collaborate with internal teams to ensure a seamless service delivery.
• Handle calls and emails from applicants and participants.
• Maintain up-to-date records and ensure data quality in line with Standard Operating Procedures.
• Carry out administrative tasks to support the smooth running of the Front of House function.

Requirements

• Right to work in the UK.
• Commitment to Ambition Institute’s mission and values, with a passion for supporting educators and improving outcomes for children.
• Demonstrates customer service principles: friendly, professional, quick to respond, thorough, transparent, positive, accurate, simple communication, supportive, and accountable.
• Confident communicator, able to convey information clearly by phone and in writing.
• Comfortable using IT systems, including Salesforce (or similar CRM) and telephony platforms.
• Ability to manage a varied workload and prioritize competing demands.
• Willingness to learn, take feedback, and adapt to new processes.
• Collaborative approach, with the ability to work independently when required.
• Attention to detail and commitment to maintaining accurate records.
• Strong customer service skills, with experience in a customer-facing or administrative role (desirable).
• Experience working in a fast-paced environment (desirable).
• Care deeply about educational disadvantage and being part of an organisation that challenges inequality.
• Have a good work ethic and strive to make a difference in the job you do.
• Always give maximum effort to understand and meet the needs of our partners and participants.
• Always have a great attitude so we “can do” for all our colleagues, partners and participants.
• Open to feedback and learning.
• Work with initiative to bring new ideas and a fresh perspective.
• Well organised and can prioritise work that will have the greatest impact.
• Want a career with a person-centred organisation with a cause at its heart.
• Have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation.
• Enjoy working in a fast-moving workplace, with a great support structure around you.
• Would like to grow with an ambitious organisation as it progresses over time.
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
• Not have relevant convictions, including: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

Skills

• Customer service
• Salesforce (or similar CRM)
• Telephony systems
• Communication (phone and writing)
• Time management
• Prioritization
• Adaptability
• Collaboration
• Attention to detail
• Record keeping
• Administrative tasks

Location

• London

Work Type

• Fixed Term - Full Time
• Hybrid

Experience Level

• Entry level (implied by desirable experience)
• Mid-level (implied by desirable experience)

Salary/Compensations

• £26,228 / year

Benefits

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down'
• Employer pension contribution of 11%
• Agile, hybrid working culture
• Staff affinity networks
• Blind recruitment process
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces
• Work-from-home technology package
• Interest free season ticket / bike loans

About the Company

• Ambition Institute helps schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.
• The organisation trains teachers and leaders at all levels to improve teaching, curriculum, and school environment.
• They share evidence-based practices and research on effective teaching and leadership.
• They champion the potential of teachers and school leaders for sustainable school improvement.

Equal Opportunity

• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Blind recruitment process to ensure equality and fairness in our hiring.