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About the Role

Box is seeking Customer Success Managers in the San Francisco area to own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. This role involves managing a portfolio with flexibility for travel, collaborating across teams, leading value-focused demos, and turning insights into action to increase retention and expansion.

Responsibilities

• Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
• Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
• Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
• Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
• Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
• Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
• Surface insights from your portfolio to influence territory planning and process improvements.
• Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.

Requirements

• 2+ years of customer success, account management, or related client-facing experience managing a book of business.
• Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
• Strong relationship management and communication skills; comfortable leading demos and executive conversations.
• Operationally rigorous with experience navigating business systems for forecasting and health tracking.
• Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
• Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts.
• Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.

Skills

• AI-enabled workflows

Location

• San Francisco

Work Type

• Hybrid
• 3 days/week in-office
• Travel within the region as needed

Experience Level

• 2+ years

Salary/Compensations

• $86,500—$138,500 USD

Benefits

• Equity
• Benefits

About the Company

• Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
• We help companies thrive in the new AI-first era of business.
• Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
• Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
• Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.
• Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
• With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
• Box lives its values, with community and in-person collaboration being a core part of our culture.
• Boxers are expected to work from their assigned office a minimum of 3 days per week.
• Box is committed to fair and equitable compensation practices.
• This role is also eligible for equity and benefits.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
• Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees.
• Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
• Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
• Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.
• Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.
• For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.