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About the Role
The Account Manager (Internal) is responsible for establishing and maintaining relationships within an assigned portfolio of Merchants. This role accelerates Shift’s growth objectives through proactive engagement and stakeholder management, building strong and lasting relationships with a solution-oriented focus and methodical process.
Responsibilities
- Manage a designated portfolio of merchant accounts, building strong relationships and supporting their successful engagement with Shift.
- Support the National Sales & GTM with onboarding activities to ensure seamless and positive onboarding experience for new merchants.
- Drive adoption of Shift products and introduce cross-sell opportunities within your Merchant portfolio.
- Maintain highly productive, professional relationships with key personnel and decision makers within your Merchant portfolio.
- Coordinate with cross-functional teams within Shift to ensure Merchants enjoy a seamless relationship with Shift.
- Continuously educate Merchants and their teams on key and new product features, processes and best practices.
- Proactively engage with Merchants to provide support, build capability and drive product adoption.
- Proactively deliver reporting and insights, leading joint planning processes that develop mutual performance objectives, financial targets, and critical milestones.
- Proactively assess, clarify, and validate Merchant needs on an ongoing basis.
- Maintain an exceptional understanding of Shift’s broader objectives, product positioning, and each Merchant’s key priorities.
- Keep up to date with competitor information and market trends; identify business opportunities for Shift.
- Achieve all assigned targets including customer acquisition, activity, transaction volume, and revenue targets.
- Actively seek new Merchant referrals from your network and Merchant portfolio and pass on to the Merchant acquisition teams.
- Contribute ideas and initiatives on how Shift can continue to build and grow our Merchant network.
Requirements
- 2+ years’ experience in sales, relationship management or business development, selling solution-oriented products
- Proven ability to build lasting relationships with a focus on delivering solutions
- A high achiever, has regularly achieved assigned targets
- Proven self-starter who has operated independently and remotely
- Understanding of commercial lending
Skills
- Exceptional rapport and relationship building skills
- Fluent communication in person, via web meeting, on the phone and in email
- Strong listening and negotiation prowess
- Entrepreneurial in approach
- Strong sales acumen
- Stakeholder management
- Proficient in Microsoft Office Suite, Salesforce, Tableau
Location
- North Sydney
Work Type
- Flexible working environment
- Hybrid
Experience Level
- 2+ years
Benefits
- Industry leading 26 weeks paid parental leave
- Day off on your birthday
- Excellent end of trip facilities
- Range of benefits supporting your physical, psychological and financial wellbeing
About the Company
- Shift is a business specialist dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
- We believe Australian businesses are the driving force behind our economy and are core to our communities.
- Our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.
- We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
- Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment.
- You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.