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About the Role

We are seeking Expressions of Interest for the role of Senior Estimator for FM Soft Services. You will build accurate, defensible pricing models from first principles and provide hands-on estimating support to our pricing, bid, and account teams across the country. This is a technical role for someone who knows how to price cleaning, security, pest & hygiene, waste management, and landscaping services—and can do so from scratch using building type, floor area, occupancy profile, and service frequency alone. You will work closely with the Senior Manager, FM Soft Services Pricing & Commercials to produce competitive, sustainable bid pricing that underpins some of Australia's most complex FM contracts.

Responsibilities

Build detailed bottom-up pricing models for FM soft services from basic inputs including building type, gross floor area, occupancy profile, and service frequency across commercial, retail, industrial, healthcare, and critical environments.
Determine appropriate labour hours, headcount configurations, shift structures, and productivity ratios by building typology and cleaning method.
Model vendor cost structures including direct labour, on-costs, consumables, uniforms, equipment, insurance, and management overhead to arrive at fully-loaded, competitive bid prices.
Provide real-time estimating support during tender preparation, BAFO stages, and contract variations, working alongside Bid Managers and Account Teams across APAC.
Translate client briefs and site data into optimised service specifications aligned to target budgets, identifying scope inefficiencies and underpriced risk in incumbent arrangements.
Maintain and update a live repository of FM soft services pricing benchmarks, productivity standards, vendor rate cards, and Award wage movements across Australian markets.
Validate vendor pricing submissions and assess overhead structures for viability and risk during procurement processes.
Support contract mobilisations and account teams on re-scoping events, CPI/wage escalation calculations, and commercial negotiations.

Requirements

5–7 years of direct, hands-on experience in FM soft services estimating, pricing, or commercial support with proven ability to build accurate bottom-up pricing models from sqm and building type alone.
Strong working knowledge of cleaning services across all building typologies (commercial, retail, industrial, healthcare, education, critical environments) and familiarity with security, pest & hygiene, waste management, and landscaping service pricing.
Deep understanding of Australian FM productivity standards, Award wage structures, labour on-cost frameworks, and vendor overhead structures including consumables, chemicals, equipment, and management fees.
Advanced MS Excel skills with ability to build and maintain complex, auditable pricing models and translate detailed pricing data into clear summaries for stakeholders.
Exposure to bid management processes, BAFO negotiations, FM contract commercials, and contract structures including output-based, input-based, and hybrid service agreements.
Confident in supporting client-facing conversations on pricing under senior guidance, with collaborative style and ability to work across bid, operational, and procurement functions simultaneously.
Comfortable operating in fast-paced, deadline-driven environments with competing priorities and willingness to raise concerns and provide honest commercial input.

Skills

MS Excel
Pricing
Estimating
Commercial Support
Bid Management
FM Soft Services
Cleaning Services
Security Services
Pest & Hygiene Services
Waste Management Services
Landscaping Services
Australian FM Productivity Standards
Award Wage Structures
Labour On-cost Frameworks
Vendor Overhead Structures
BAFO Negotiations
FM Contract Commercials
Client-facing Conversations

Location

Melbourne, VIC
Sydney, NSW

Work Type

Hybrid / flexible working
On-site

Experience Level

Senior

Education Level

Tertiary qualification in Business, Finance, Facilities Management, or related discipline preferred
Industry certifications (BSCAA, ISSA) and professional memberships (RICS, AIQS, BIFM/IWFM) are valued

Benefits

Great employee discounts off fitness, wellbeing & other renowned bands
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

About the Company

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.
With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.