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About the Role

This role involves collaborating with internal teams and clients to resolve data issues, supporting the defect resolution process, and acting as a subject matter expert for data and technology. The position also contributes to the integration of new data services and sources, documents product specifications, and writes SQL DML statements to address production data issues.

Responsibilities

• Collaborate with internal technical and business teams including SaaS Ops, Alpha Cloud Ops, Alpha Data Ops and clients to resolve data issues.
• Support the defect resolution process by collaborating with the development team in understanding the root cause of data issues and ensuring all defects are fixed.
• Act as a data and technology subject matter expert to resolve and debug all issues.
• Understand data, its relation to the process, and where it needs to be fixed when an issue occurs.
• Contribute to the integration of new data services and sources by participating in requirements gathering, testing, and supporting newly developed features.
• Document product specifications and prepare business cases to drive development in scaled agile teams.
• Write and review standard query language data manipulation language (SQL DML) statements to resolve time-critical production data issues.
• Enforce and enhance standard operating procedures, including client-specific requirements covering triage, escalation, and resolution.
• Enforce and enhance procedures to communicate status and progress of issue resolution to all stakeholders.
• Continually assess and contribute to product enhancements, software quality, and other improvements for issue monitoring and triage.
• Apply knowledge of data management, data governance, service catalogue, data lineage tools, operational dashboards, and processing monitoring tools.
• Apply knowledge of internal and external integrations, triage issues, and implement/recommend solutions to system data problems and anomalies.

Requirements

• Bachelor’s degree or its equivalent in Computer Science, Information Systems, or a related field, plus 5 years of related experience in Finance and Banking industries.
• Alternatively, a Master’s degree or its equivalent in Computer Science, Information Systems, or a related field, plus 3 years of related experience in Finance and Banking industries.
• Demonstrated solid communication skills across all channels and levels of recipients including team members, colleagues, and clients at all levels.
• Demonstrated strong problem-solving skills.
• Deep understanding of financial data to comprehend issues when they occur.
• Proven experience managing data as front, middle, and back office support.
• Proven experience with financial services data domains – security master, benchmarks positions, transactions, cash, performance, and/or analytics.
• Demonstrated strong proficiency in SQL.
• Demonstrated knowledge of data management, data governance, service catalogue, data lineage tools, operational dashboards, and process monitoring tools.
• Working knowledge of at least one of the following: Azure cloud platforms, Kettle, Talend, Qlik Replicate, Qlik Compose, Kafka, or Snowflake.
• Demonstrated knowledge of internal and external integrations, triage issues, and ability to implement/recommend solutions to data problems and anomalies.

Skills

• Data management
• Data governance
• Service catalogue
• Data lineage tools
• Operational dashboards
• Processing monitoring tools
• Internal and external integrations
• Triage issues
• SQL DML
• Azure cloud platforms
• Kettle
• Talend
• Qlik Replicate
• Qlik Compose
• Kafka
• Snowflake

Location

• Boston, MA
• U.S.

Work Type

• Hybrid telecommuting

Experience Level

• 5 years of related experience in Finance and Banking industries (with Bachelor's degree)
• 3 years of related experience in Finance and Banking industries (with Master's degree)

Education Level

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Master’s degree in Computer Science, Information Systems, or a related field

Salary/Compensations

• $146,806 - $176,000 Annual

Benefits

• Retirement savings plan (401K) with company match
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• Access to Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards
• Eligibility for certain tax-advantaged savings plans

About the Company

• Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
• We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
• We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
• As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
• Join us in shaping the future.

Equal Opportunity

• As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.