Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role serves as the primary liaison between customers and the workshop, ensuring clear communication regarding vehicle repairs and progress. The technician will perform road tests, review job cards, request additional information, and update customers. They will also handle or advise on complex repairs and liaise with technical support when needed. A key aspect of this role is maintaining a minimum of 50% productivity, with incentives tied to departmental productivity and customer satisfaction scores.

Responsibilities

Act as the liaison between customers and the workshop.
Carry out road tests and review job cards.
Request additional information for repairs when necessary.
Inform customers on the progress of their vehicle repairs.
Complete or advise on more involved and complicated repairs.
Liaise with prior approval/Ford technical for assistance or pre-diagnosis.
Ensure all jobs are completed within agreed timeframes.
Maintain a high level of department productivity.
Replace components, parts, lubricants, and consumables, and record usage.
Adhere to strict Health and Safety guidelines at all times.

Requirements

A successful track record in a similar role, ideally within a franchised dealership environment.
A full UK driving licence is essential.

Location

Gates of Woodford

Work Type

Full-time

Education Level

Minimum NVQ level qualification (or equivalent)

Salary/Compensations

OTE £37,211 – £40,310

Benefits

25 Days Holiday Allowance
Company Pension Scheme
Staff Discount on Vehicles and Servicing
Career Development
£2,000 Joining Bonus (T&C's apply)

About the Company

Gates is an equal opportunity employer committed to creating an inclusive environment for all employees and candidates.

Equal Opportunity

We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
Our hiring decisions are made using an unbiased approach.
Reasonable adjustments are available for candidates with disabilities.