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About the Role
As a Customer Service Team member, you will be the first point of contact for customers, assisting with inquiries ranging from tenancy issues to repairs and maintenance. This role is crucial for delivering exceptional service, with no two days being the same.
Responsibilities
- Handle a variety of enquiries via phone and email
- Diagnose and book repairs
- Take payments and advise on accounts
- Support customers with tenancy and housing options
- Resolve complaints wherever possible at first contact
Requirements
- Experience in a contact centre, preferably in a Housing Association or Local Authority
- Skilled in diagnosing and prioritising repairs
- Strong communication, listening, and IT skills
- Resilient, empathetic, and solution-focused
- A team player with attention to detail
- Must have a valid Right to Work in the United Kingdom and be able to verify this
- Unable to sponsor Visas
Skills
- Communication skills
- Listening skills
- IT skills
- Diagnosing repairs
- Prioritising repairs
Location
- Southwark, London
Work Type
- Full-time
Salary/Compensations
- £29,250
Benefits
- Strong benefits package
About the Company
- Wandle is passionate about providing safe, affordable homes and dependable local services.
- We offer full training and a supportive environment where you can thrive.
- Help us champion our customers every day.