Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a ServiceNow Developer, you will enhance and evolve AP+'s ServiceNow platform to deliver secure, reliable, and user-centric IT services. You will design, configure, and maintain ServiceNow capabilities to improve service delivery, automate workflows, and enable operational excellence. This role translates business requirements into scalable platform solutions, supports controlled releases, and optimizes the platform for a modern payments organization.

Responsibilities

Design, develop, and maintain ServiceNow applications, workflows, integrations, and platform capabilities.
Configure and optimize the ServiceNow platform for availability, stability, performance, and user experience.
Deliver platform enhancements and software releases using robust change, release, and deployment practices.
Partner with stakeholders to gather, analyze, and prioritize requirements, translating business needs into scalable ServiceNow solutions.
Support service acceptance activities, ensuring solutions meet quality, security, governance, and operational readiness standards.
Drive continuous improvement by identifying opportunities to automate processes and enhance the end-user experience.
Monitor platform health, investigate issues, and implement sustainable solutions.
Champion best practices in ServiceNow development, user experience, accessibility, security, and platform governance.

Requirements

Demonstrated experience developing, configuring, and supporting ServiceNow Platform capabilities (e.g., ITSM, ITOM, CSM, IRM, SIR, CSDM, EC, Source to Pay) including Playbooks, workflows, forms, catalogue items, design UX, integrations (including API and eBonding), and platform administration.
Strong understanding of IT Service Management (ITSM) processes and experience working within structured service delivery environments.
Proven experience delivering software releases, change management, and deployment activities using controlled governance and operational practices.
Experience translating business and user requirements into practical, scalable technical solutions with a strong focus on usability and customer experience.
Knowledge of ServiceNow platform configuration, system performance optimization, integrations, and troubleshooting.
Experience working collaboratively with cross-functional technology teams.
An understanding of user experience, accessibility, security, and service acceptance principles.

Skills

ServiceNow Platform capabilities
ITSM
ITOM
CSM
IRM
SIR
CSDM
EC
Source to Pay
Playbooks
Workflows
Forms
Catalogue items
Design UX
Integrations
API
eBonding
Platform administration
IT Service Management (ITSM) processes
Software release management
Change management
Deployment activities
Technical solution design
Usability
Customer experience
Platform configuration
System performance optimization
Troubleshooting
Cross-functional collaboration
User experience
Accessibility
Security
Service acceptance principles
ServiceNow AI experience

Location

Work Type

Full-time

Experience Level

ServiceNow professional

Education Level

Relevant tertiary qualifications in Information Technology, Software Engineering or a related discipline
ServiceNow Administrator/Developer certification
ITIL Foundation certification

About the Company

AP+ is a connected team with the purpose of uniting people and technology to power better experiences.
We are driven by our core values: lead with heart, learn for tomorrow and live our legacy.
We believe in the power of passion, pride, and purpose.
Our team is driven by a shared mission to make a difference in the world of payments.

Equal Opportunity

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help.
We also encourage you to let us know your pronouns at any point during the recruitment process.