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About the Role

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

Responsibilities

Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role.
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
Work both behind the scenes and directly with customers.
Build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions.

Requirements

2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
Experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network.
AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)
A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
Strong problem-solving, project management, and creative thinking skills.
Ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.
Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
Knowledge in S/4HANA Finance.
Knowledge in Finance & Quote to Cash(Q2C).
Knowledge in Procurement.
Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
Knowledge of e-commerce, sales, customer service, and marketing processes.
Knowledge in Business Process Management/Business Process Automation applications.
Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI.
Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
Must be able to work 3 days a week in office/client site.
Successful candidates might be required to undergo a background verification with an external vendor.

Skills

Digital transformation
Global intelligence
Human skills
Business acumen
Technology acumen
Solution knowledge
Industry knowledge
Strategy
Tools
Process
Customer retention
Value realization
AI fundamentals
AI adoption mindset
Agentic AI Day-to Day Practice
Context Engineering
Problem-solving
Project management
Creative thinking
Collaboration
Clear communication
Effective communication
Emotional intelligence
Cultural awareness
Emerging technologies
Artificial intelligence
Accounting
Procurement
Supplier management
S/4HANA Finance
Finance & Quote to Cash(Q2C)
Procurement
Core HR
Payroll
Talent management
Employee experience management
HR analytics
Workforce planning
Sales performance management
Supply Chain
Asset Management
Manufacturing
Logistics
Product lifecycle management
Project lifecycle management
E-commerce
Sales processes
Customer service processes
Marketing processes
Business Process Management
Business Process Automation
Database management
Data management
Analytics
Application development
Application integration
Intelligent technologies
Integration technology
Application technology
Data technology
Infrastructure technology
Security technology

Location

Local market

Work Type

Hybrid
Full-time

Experience Level

Early career
Graduate

Salary/Compensations

78,000 - 180,700

Benefits

Great benefits
Competitive pay

About the Company

We help the world run better.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging - but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
The SAP Academy for Customer Success offers a three-dimensional journey that drives accountability and enhances productivity.
It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
SAP Next Gen is our global experience for students and early talent (0-3 years of professional work experience).
Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.

Equal Opportunity

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.