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About the Role
As a Guest Experience Host, you'll play a key role in delivering outstanding customer service and engaging educational experiences for our guests. Our hosts interact with guests, and participate in scheduled entertainment offerings, ensuring an immersive and memorable experience for visitors of all ages.
Responsibilities
- Engage with guests in an enthusiastic and friendly manner, enhancing their experience through interactions and participating in stationed guest interaction areas.
- Develop and maintain a strong understanding of our animals and their environments, with a focus on biology, ecology, and conservation.
- Provide consistently high levels of guest service to help drive satisfaction and meet customer experience KPIs.
- Follow all health and safety protocols, including daily operation of the Penguin Boat Ride.
- Adhere to the attraction's values and guest service expectations.
Requirements
- Outstanding communication skills
- Genuine passion for customer service
- Ability to thrive in fast-paced environments
- Genuine passion for the tourism and attractions industry
- A fun, dynamic and friendly personality
- Self-motivation and the ability to work independently or as part of a team
- Availability to work across all NSW school holidays and public holidays
Skills
- Customer service
- Guest engagement
- Health and safety protocols
- Communication skills
Location
- Sydney
Work Type
- Casual
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Competitive
Benefits
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun
About the Company
- Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play.
- We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
- We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, amongst others.
- Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources.
- We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.
Equal Opportunity
- Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.