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About the Role

The Systems Engineer will be a key member of the Technical Operations Center, applying server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues.

Responsibilities

Diagnose and solve problems, frequently under time constraints and business pressure
Contribute to detailed capacity and performance analysis
Work with vendors and global/regional IT groups to resolve problems in a timely manner
Serve as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessary
Maintain high quality process and procedure documentation
Maintain and implement high quality operational standards, processes and procedures
Maintain redundancy, backup and recovery processes, and disaster recovery procedures
Maintain & enhance knowledge of key technologies
Monitor and tune systems to identify and eliminate issues and potential bottlenecks
Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
Participate in developing automation to reduce the time spent on routine tasks

Requirements

Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
Strong knowledge of virtualization technology (VMware, Hyper-V)
Must possess strong people skills and the ability to be both diplomatic and firm
Familiarity with operating system administration and tools including Microsoft, Mac OS X, and Linux
Experience with scripting to develop automation and reporting
Exposure to managing large cloud server infrastructure on AWS and/or Azure
Communicate clearly in both the written and verbal mode to technical and non-technical audiences
Manage time well in a high-interruption operational environment
Handle the details of several technical tasks simultaneously
Customer and service delivery oriented
Be an excellent and creative problem solver
Knowledge of Infrastructure as Code
MCSE and/or Linux certifications preferred
Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
Familiarity with Systems Reliability Engineering principles, automation, and AI
Experience in service management
International experience is beneficial
Additional languages a plus

Skills

Server management
Cloud systems (AWS, Azure, Google)
Virtualization technology (VMware, Hyper-V)
Operating system administration (Microsoft, Mac OS X, Linux)
Scripting
Automation
Reporting
Cloud server infrastructure management (AWS, Azure)
Infrastructure as Code
Version control (Git, GitHub, Bitbucket)
Systems Reliability Engineering
AI

Location

Global

Work Type

Shift-based
On-call rotation

Experience Level

Minimum of three years' experience

Education Level

Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience
AWS, MCSE, other professional certifications
ITIL Foundation Certification strongly desired

Salary/Compensations

$70,000 - $114,000

Benefits

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent

About the Company

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day.
We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.

Equal Opportunity

Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.