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About the Role

Contribute within a team that provides overseas/international payments, registry/financial debt instruments and over-the-counter banking services to government and overseas clients/central banks. Provide effective operational and administrative customer support for business systems.

Responsibilities

• Ensure that daily processing of files, transactions and other operational tasks are completed accurately and in a timely manner.
• Provide business operations expertise and guidance to external and internal customers in relation to business processes, including counter and telephone enquiries.
• Conduct regular reviews of business operations to ensure operational controls are efficient and remain relevant.
• Monitor systems and liaise with stakeholders to facilitate early detection and resolution of issues.
• Ensure that activities comply with industry regulations and manage fraud and risk consistent with the Bank’s policies.
• Assist with the planning, co-ordination, testing and verification of system changes.
• Maintain appropriate contingency arrangements for systems/operations/customers/stakeholders.
• Assist with co-ordination of registry enquiries, both telephone and written correspondence, and ensure they are handled effectively.
• Assist with the operational activities of AUD payment services to overseas central bank clients ensuring strict adherence to escalation procedures.
• Account maintenance on overseas client accounts and internal departments.
• Audits of overseas clients.
• Ensure adherence at all times to appropriate delegations, procedures and escalation processes.
• Provide telling services as required.
• Provide an efficient and courteous counter service.
• Ensure job procedures remain accurate and up to date.

Requirements

• Knowledge of banking, telling/counter services, registry (or financial debt instruments/bonds) and overseas/international payment processes, procedures and systems.
• Previous operational experience in banking, payments and/or financial markets.

Work Type

• hybrid

About the Company

• The Reserve Bank of Australia makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
• We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
• Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.
• Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.
• Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.
• We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.
• We know it is the growth and success of our people that drives the RBA forward.
• Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Equal Opportunity

• The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
• We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
• We are committed to making the recruitment process fair and equitable for all our candidates.