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About the Role

This role focuses on guiding consumers through their sleep health journey by offering tailored solutions from our sleep health product range. Based within ResMed’s Australian Consumer Care Centre, the position provides frontline support to new and existing consumers across Australia via phone, email, video call, SMS, social media, and live chat.

Responsibilities

• Deliver an exceptional consumer experience across all interactions and channels, aiming to meet consumer needs at the first contact.
• Identify, manage, and convert sales opportunities by helping consumers find the right products and services to suit their needs.
• Proactively promote Resmed’s products, services, promotions, new releases, partnerships, and self-service options to consumers.
• Take ownership of the consumer’s omni-channel experience, nurturing leads from initial inquiry through sales processing and after-sales support.
• Advocate and educate consumers on continued use of ResMed products throughout their sleep health journey to foster brand loyalty and consumer advocacy.
• Maintain strong commitment to achieving weekly, monthly, and quarterly sales targets while consistently delivering excellent consumer experiences.
• Participate in continuous improvement initiatives within the Direct to Consumer Channel and contribute to their implementation.
• Manage interactions professionally, using problem-solving skills to address challenges and ensure consumer satisfaction.

Requirements

• Minimum of 3 years’ sales experience in a fast-paced inbound or outbound telesales environment.
• Proficient with technology including MS Office, CRM systems, and phone platforms.
• Strong written and verbal communication skills with active listening capabilities.
• Proven ability to meet and exceed sales targets.
• Understanding of Australian Consumer Law related to retail and manufacturing.
• Experience with Salesforce, Ring Central Phone Systems, and MYOB.
• Demonstrated experience in handling consumer complaints effectively.
• Adaptability to work various shifts, including weekends, and operate independently in a dynamic environment.

Skills

• Sales
• Customer Service
• Communication
• Active Listening
• Problem-Solving
• MS Office
• CRM Systems
• Phone Platforms
• Salesforce
• Ring Central Phone Systems
• MYOB
• Australian Consumer Law

Location

• Australia
• Hybrid
• Remote

Work Type

• Contract
• Maternity Cover
• Full-time
• Hybrid
• Remote

Experience Level

• 3+ years sales experience

About the Company

• Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love.
• We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
• Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.
• Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.
• Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Equal Opportunity

• We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
• We commit to respond to every applicant.