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About the Role

This role provides efficient and effective administrative support to the Residential care home, ensuring smooth day-to-day operations.

Responsibilities

• Complete general administrative tasks, including word processing, filing, emailing, and mail distribution.
• Maintain and improve administrative procedures and systems.
• Organise meetings, events, and functions as required.
• Process work orders and supply orders in a timely manner.
• Update resident files in accordance with Commonwealth, State, Anglicare, WHS, and Rehabilitation guidelines.
• Ensure all administrative records and databases are accurately maintained and up to date.
• Attend to residents, visitors, couriers, and trades people at the reception desk, providing a professional and welcoming service.
• Assist with basic financial processes as directed by the Residential Manager and leadership team.
• Comply with safe work practices and participate in workplace consultation activities.
• Actively engage in safety activities, including hazard and incident reporting as prescribed in the WHSIMS.

Requirements

• Minimum 1-2 years' experience in an administrative or customer service role.
• Experience working with older people or in an aged care setting (desirable).
• Successful completion of background checks and NDIS Worker Screening Check Clearance may be required.

Skills

• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Effective verbal and written communication
• Proficiency in Microsoft Office applications
• Customer service orientation
• Ability to work independently and as part of a team
• Adaptability and flexibility in a changing environment
• Basic financial literacy and numeracy skills
• Empathy and patience when dealing with older residents

Location

• Castle Hill

Work Type

• Permanent
• full time
• Onsite

Experience Level

• 1-2 years

Education Level

• Certificate III in Business Administration or equivalent qualification (desirable)

Benefits

• Flexible work options
• Salary packaging (up to $15,900 tax-free income, up to $2,650 on accommodation, meals and entertainment tax-free)
• Ongoing professional development and leadership training
• Exclusive discounts to over 400 retailers
• Employee Assistance Program (free confidential counselling)
• Fitness Passport with discounts to over 800 gyms
• Staff rewards portal
• Employee Referral Program ($1,200 incentive)
• Formal Recognition through Performance Review process

About the Company

• For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable.
• We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
• At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future.
• You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds.
• We support your career by investing in your growth, balance and security through professional development opportunities.
• We bring the strength, the support and the strategy to make it happen.
• At Anglicare, we’re building a future where every voice counts.
• We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities.
• Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services.
• Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people.
• Anglicare is where you can do the best work of your life.

Equal Opportunity

• Anglicare is as wonderfully diverse as the customers and communities we support.
• While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.
• We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.