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About the Role
Join the Store Operations team as a Customer Service Coordinator to deliver exceptional service across multiple customer touchpoints. You will act as the primary point of contact for enquiries, collaborating with internal teams to provide timely solutions and enhance the overall customer experience in a fast-paced retail environment.
Responsibilities
- Respond to customer enquiries via phone, email, online reviews, and social channels
- Provide friendly, professional, and solution-focused support
- Manage customer feedback and resolve enquiries efficiently
- Collaborate with stakeholders across Store Operations, Marketing, HR, Property, and Loss Prevention teams
- Monitor and respond to customer reviews and social media enquiries
- Maintain accurate records within ServiceNow and other systems
- Contribute ideas and insights to improve the customer experience
Requirements
- Experience in customer service, customer care, or contact center environments
- Calm, confident, and customer-focused approach
- Strong problem-solving and relationship-building skills
- Ability to manage competing priorities in a fast-paced environment
- High attention to detail and strong organizational skills
- Experience handling customer complaints and resolving challenging situations
- Retail experience and knowledge of customer-facing policies is highly regarded
Skills
- Customer service
- Problem-solving
- Relationship-building
- Communication
- ServiceNow
- Conflict resolution
Location
- Level 5 189 O'Riordan Street, Mascot, NSW, Australia
Work Type
- Full-time
Benefits
- Supportive and collaborative team environment
- Opportunity to make a real impact on the customer experience
- Exposure to a broad range of stakeholders across a global retail business
- Career development opportunities
- Competitive salary and benefits package
About the Company
- TJX is a Fortune 100 company and the world's leading off-price apparel and home fashions retailer
- Operates nearly 4,700 stores in nine countries with four global home offices
- Values honesty, integrity, and treating others with dignity and respect
Equal Opportunity
- We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.