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About the Role

DoorDash is seeking an Associate Manager, Strategy & Operations to manage the In-Store business's Marketing product portfolio, acting as a liaison between Product, GTM, and merchants. This role involves end-to-end ownership of marketing SKUs (Email, SMS, WhatsApp) throughout their lifecycle, from testing to global launch and optimization. The position requires driving complex projects with minimal guidance, managing commercialization aspects, and identifying new product opportunities through market sizing and competitive research.

Responsibilities

Own the end-to-end strategy and commercialization of marketing SKUs (Email, Text/SMS, and WhatsApp Marketing) globally.
Manage MVP definition, legal terms, FAQs, sales pitching, and pricing & packaging for marketing products.
Drive adoption, attach rate, and revenue growth across the marketing product portfolio.
Proactively identify opportunities for the marketing portfolio, building business cases for new products, features, or channels.
Act as a strategic project conductor across Product, Sales, Marketing, and Legal.
Bring cross-functional teams together, gather requirements, manage timelines, and drive initiatives forward without direct authority.
Establish clear metrics for success, assign project components, and remove or escalate roadblocks.
Develop deep fluency in email and SMS deliverability, consent and compliance, guest segmentation, CRM, and engagement-to-conversion economics.
Make informed pricing, packaging, and roadmap decisions based on channel mechanics.
Size market opportunities and conduct competitive research for the region.
Analyze customer segments, closed-lost deals, and global nuances for product strategies.
Uncover trends, analyze product adoption and channel performance, and monitor competitive dynamics through data analysis.
Develop dashboards, KPIs, and reports to translate data into actionable recommendations.
Translate ambiguous project scopes into structured, actionable plans.
Communicate updates, roadblocks, and strategic recommendations to senior leadership and cross-functional partners.
Anticipate and manage obstacles and risks to strategic projects, developing mitigation strategies.

Requirements

4-6 years of experience in project management, consulting, strategy & operations, or product/GTM strategy.
Experience in a high-growth technology, SaaS, or hospitality environment is preferred.
Proven ability to own a portfolio of initiatives end-to-end and drive them to a high level of quality with minimal guidance.
Demonstrated ownership, autonomy, and initiative to drive change.
Skill in identifying issues, assessing risks, and finding creative, pragmatic solutions.
Proven track record of managing complex projects and workstreams with accuracy and dependability.
Ability to exercise judgment in selecting methods, techniques, and evaluation criteria.
Capacity to manage multiple priorities simultaneously in a fast-paced environment.
Ability to come to meetings with a clear point of view and push back when necessary.
Skilled at influencing others and bringing people together to drive results.
Analytical mindset with proven experience in data analysis and financial modeling.
Ability to translate raw data into actionable insights and strategic recommendations.
Ability to build models to evaluate potential opportunities.
Excellent communication and stakeholder management skills.
Ability to influence and align cross-functional teams without direct authority.
Strong data analysis skills and high spreadsheet comfort.
Deep sense of empathy for user challenges and pain points.
Experience in hospitality tech, a consumer-facing app, or a B2B2C environment is a nice-to-have.
Working understanding of email, SMS, and/or WhatsApp marketing—including deliverability, opt-in/consent, and channel compliance—is a strong nice-to-have.

Skills

Project Management
Consulting
Strategy & Operations
Product Strategy
GTM Strategy
Data Analysis
Financial Modeling
Stakeholder Management
Communication
Influencing
Cross-functional Collaboration
Spreadsheet Proficiency
Salesforce
Looker
Gong
Marketing Channel Strategy
Email Marketing
SMS Marketing
WhatsApp Marketing
Deliverability
Consent Management
Compliance
Market Sizing
Competitive Research
First-principles thinking
Bias for action
Thrives in ambiguity
Data-driven decision making
Autonomous ownership
Synthesizing complex data
Navigating 0-to-1 launches
Scaling product portfolios
B2B SaaS environment

Location

United States
Illinois
Colorado
San Francisco
Los Angeles
New York City
Remote

Work Type

Full-time
Remote

Experience Level

Associate Manager
4-6 years experience

Salary/Compensations

$105,400—$155,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

DoorDash's mission is to empower local economies.
DoorDash is a technology and logistics company that started by enabling door-to-door delivery.
DoorDash is growing rapidly and changing constantly.
DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Equal Opportunity

DoorDash is committed to growing and empowering a more inclusive community within our company, industry, and cities.
DoorDash hires and cultivates diverse teams of people from all backgrounds, experiences, and perspectives.
DoorDash believes that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
DoorDash strives to prevent subtler forms of inappropriate behavior (i.e., stereotyping).
Barriers to success have no place at DoorDash.
People who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
DoorDash will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations).
Applicants needing accommodations should inform their recruiting contact upon initial connection.