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About the Role

This role is responsible for leading the delivery of day-to-day high quality customer focused library services and programs across the Parramatta Libraries Branch Network, and ensuring every interaction is an opportunity to build positive connections between customers and the City of Parramatta. This is a key people leader role and as part of the library leadership team will contribute to policy, planning and shaping the future direction of library services.

Responsibilities

Contribute to Library Services leadership, delivering Council priorities, projects and initiatives in line with the Operational Plan.
Coach and support Branch Librarians and Team Leaders to deliver exceptional customer experiences and resolve complex enquiries.
Oversee customer-focused services, complaints resolution, continuous improvement, and the modernisation of systems and processes.
Ensure safe, welcoming and efficient library environments, quality collections, and effective branch operations that meet community needs.
Foster stakeholder relationships, collaborate across Council, and support the delivery of impactful programs, events and community initiatives.

Requirements

Significant experience in leading diverse, multidisciplinary teams and delivering services to a high standard to meet financial and other business performance criteria.
Extensive experience in the curation, planning and delivery of library customer experience initiatives.
Demonstrated experience in sourcing, researching and analysing quantitative and qualitative data and trends, and integrating with social, cultural, environmental and place information within a strategic planning, economic and customer context.
Advanced problem solving and decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and complex issues and conflict.
Highly developed commercial skills including business planning, human resources, marketing, and business development.
Working with Children Check
Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
Must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Location

Central Parramatta

Work Type

35 hrs per week
Full Time Permanent
Hybrid work option
Flexi-time scheme

Experience Level

Typically 10+ years

Education Level

Degree qualification in information science/librarianship, or a related discipline; and relevant demonstrable experience in a leadership role

Salary/Compensations

$134,967.65 to $148,574.92 + 12% superannuation

Benefits

14 weeks paid parental leave
15 days personal leave
Long Service Leave after 5 years
Employee led networks (ERGs)
Fitness passport
Flu vaccinations
Employee Assistance Program (EAP)
Ongoing wellbeing initiatives
Health insurance discounts
Discounted parking
Novated leasing
Learning and development programs
Leadership pathways
LinkedIn Learning
Additional leave over the Christmas period

About the Company

The City of Parramatta is in the midst of significant growth and transformation.
With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey.
Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone.
Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.
At Council, we prioritise the safety and wellbeing of children and young people.
We are committed to implementing child safe practices to create an environment where children feel safe and included.
We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks.
Our commitment to child safety is explained in Council's Child Safe Commitment Statement.
The City of Parramatta supports a drug and alcohol‑free working environment.
Employees may be subject to random testing.
At the City of Parramatta, inclusion and belonging are central to how we work.
We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences.
We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.
We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment.

Equal Opportunity

We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.
We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment