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About the Role

Catapult is seeking a customer-facing professional to manage and support a portfolio of customers in the Japanese market. This role is crucial for driving customer adoption, education, retention, and long-term value across Catapult's solutions, while also supporting new business and upsell/cross-sell opportunities. The ideal candidate will build trusted relationships with stakeholders in elite sporting organizations and contribute to Catapult's mission of unleashing athlete potential.

Responsibilities

Account manage the customer base in Japan, driving customer health, adoption, engagement, retention, and growth.
Build trusted relationships with multiple stakeholders within each customer organisation, including coaches, performance staff, analysts, and senior stakeholders.
Deliver onsite and remote onboarding, training, workshops, and best-practice education across Catapult products and workflows.
Travel regularly within Japan and globally.
Proactively identify customer education needs, adoption gaps, renewal risks, growth opportunities, and drive action plans to address these areas.
Partner with the commercial team to support these areas.
Create, localise, and deliver Japanese-language customer education materials.
Help customers navigate Catapult support channels and facilitate technical support.
Maintain accurate and timely records in company systems.
Gather and communicate customer feedback, product requests, and market insights to internal teams.

Requirements

Native-level Japanese and professional English communication skills.
Strong customer-facing presence to represent Catapult professionally.
Confidence to lead meetings, training sessions, workshops, and customer discussions independently.
Willingness and ability to travel regularly within Japan and internationally when required.
Ability to build trust with elite sporting organisations.
Ability to communicate effectively with both technical users and senior decision makers.
A proactive ownership mindset, with the ability to identify problems, follow through on actions, and keep stakeholders updated.
All offers of employment are subject to Catapult's positive prehire check.

Skills

Customer adoption
Customer education
Customer retention
Account management
Communication
Training delivery
Product demonstration
Customer support
Athlete monitoring
Video analysis
Scouting
Gym-based performance technology
Football
Rugby

Location

Japan
Greater Tokyo area

Work Type

Onsite
Remote
Hybrid

Experience Level

Customer-facing experience
Account management experience
Experience with athlete monitoring, video analysis, scouting, or gym-based performance technology is desirable.
Strong background in either football or rugby is desired.

Education Level

Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field is required.

About the Company

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth.
Catapult's solutions have been leading the way in sports performance software, science, and data since 2006.
Catapult works with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more.
Catapult provides information to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.
Catapult is a sports technology company that empowers professional teams to make data-driven decisions.
Catapult delivers health, performance, video, and AI insights from the locker room to competitive environments.
Catapult has amazing people and encourages constructive, open, and honest communication.
Catapult works in a collaborative yet challenging environment.
Catapult's workforce spans more than 20 countries.
Catapult values improvement and development, maintaining a growth mindset.
Catapult offers the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet.

Equal Opportunity

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team.
Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.