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About the Role
The Technical Product Manager is responsible for the end-to-end product lifecycle of highly technical enterprise cloud and managed services products. They drive business needs, stay connected to customer feedback, collaborate with technical teams, and define product strategy and roadmaps.
Responsibilities
- Leads the analysis, creation, ongoing management and communication of assigned product roadmaps aligned with business objectives.
- Performs regular gap analysis to ensure products and services exceed marketplace options.
- Monitors channel performance to recommend improvements and new product offerings.
- Leads internal stakeholders including engineering, design, information security, sales, and marketing teams, as well as external vendor partners, to determine implementation, launch, and sustainment methods.
- Responsible for programs that support customer adoption of hosted products and services.
- Works with internal stakeholders to monitor and address product and client challenges.
- Translates customer needs and technology directions into new features and services.
- Understands, researches, and follows technical trends in the industry, collaborating with internal technical teams.
- Works as a product owner in an agile team, documenting user stories, acceptance criteria, and product capabilities.
- Gathers customer feedback to validate product performance against stated metrics.
- Performs other job-related duties as assigned.
Requirements
- Bachelor's degree in business, IT, Computer Science, engineering or related field OR Technical or Trade School in relevant field preferred.
- Cloud Certification: AWS, Microsoft Azure or Google Cloud required.
- 3+ years' experience in hosting and/or managed services B2B product management required.
- 2+ years in a technical product management and/or managed services position with a provider of cloud, datacenter, utility, or critical environment services required.
- 2+ years of experience of strategic analysis related to system implementation in a B2B environment required.
- 2+ years working with cross-functional teams required.
- Demonstrated combination of technical aptitude and high emotional intelligence required.
- Excellent product management skills required.
- Expert knowledge of data center processes and technology required.
- Excellent written, verbal and presentation communication skills appropriate to all levels of the organization as well as clients required.
- Proficiency in MS Word, Excel, Power Point, MS Project Visio, and MS Teams required.
- 1+ years Financial Industry (Credit Union) Experience preferred.
- Project Management Professional (PMP) Certification preferred.
Skills
- Cloud Certification: AWS, Microsoft Azure or Google Cloud
- Technical product management
- Managed services
- Strategic analysis
- System implementation
- Cross-functional team collaboration
- Technical aptitude
- Emotional intelligence
- Product management
- Data center processes and technology
- Written communication
- Verbal communication
- Presentation communication
- MS Word
- MS Excel
- MS Power Point
- MS Project
- MS Visio
- MS Teams
- Financial Industry (Credit Union) Experience
- Project Management Professional (PMP) Certification
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years
- 2+ years
- 1+ years
Education Level
- Bachelor's degree in business, IT, Computer Science, engineering or related field
- Technical or Trade School in relevant field
- Cloud Certification: AWS, Microsoft Azure or Google Cloud
- Project Management Professional (PMP) Certification
Benefits
- For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
About the Company
- For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
Equal Opportunity
- We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.