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About the Role
Oversee the direction of service delivery for an operational and technical area responsible for critical national payments services. Lead and develop individuals and teams to achieve goals and deliver RBA outcomes within a hybrid work environment.
Responsibilities
- Contribute to the broader strategic direction and leadership of the area, sharing accountability with other leaders for overall performance of deliverables and outcomes.
- Provide advice and deliver cost-effective services related to banking, payments settlements, note issue, financial market, shared services and/or finance that contribute to the Bank's strategic goals.
- Ensure operational accountability in regard to people management, budget and processes.
- Lead, guide and develop individuals and teams to effectively and efficiently achieve area outcomes.
- Enable and recognise workforce performance in a way that encourages continuous improvement.
- Contribute to the maintenance and improvement of policies, systems and processes, ensuring compliance, as well as appropriate levels of quality assurance and control.
- Identify and respond to issues, risks and opportunities, ensuring appropriate processes are in place to meet service standards.
- Manage internal and external relationships and collaborate effectively with key stakeholders.
- Incident management, oversight of daily operations, resilience and contingency testing, management of relevant enterprise projects and people leadership roles.
Requirements
- Demonstrated ability to develop, document, maintain and enhance procedures, including user guides and instructions.
- Knowledge and experience with customer service principles, quality output and cost efficiency drivers.
- Understanding of Service Level Agreements, data insights and outcomes.
- Experience in representing the department across the Bank or similar organisation.
- Demonstrated ability to effectively manage risks and issues.
- Demonstrated ability to own and communicate responsibilities in relation to health, safety and holistic wellbeing.
- Understanding of Bank-wide (or similar organisation) and area-specific policies and processes, and demonstrated ability to monitor and guide on compliance, as well as influence others outside of own area.
- Strong understanding and technical expertise in the area under management.
- Experience leading, developing and motivating a work area or project of employees who exercise independence in their work, as well as implementing strategy.
- Managers are required to work on a rotational shift basis.
Skills
- People leadership
- Incident management
- Operational oversight
- Resilience and contingency testing
- Enterprise project management
- Cost-effective service delivery
- Risk management
- Issue management
- Stakeholder management
- Team development
- Performance management
- Continuous improvement
- Policy and process improvement
- Quality assurance
- Control management
- Service standards
- Customer service principles
- Data insights
- Health, safety and wellbeing
- Compliance monitoring
- Technical expertise
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Management experience
- Leadership experience
Education Level
- Relevant tertiary qualifications or equivalent experience
Benefits
- Development and career opportunities
- Collaborative environment
- Support for growth
- Support for wellbeing
- Flexibility
About the Company
- Payments System Operations administers and operates national critical payments infrastructure.
- The team of 32 people include 24/7 shift workers, service desk personnel, team leads and managers.
- The team collaborates to ensure payments systems are highly available and resilient.
- The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
- We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
- Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.
- Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.
- Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.
- We encourage intelligent inquiry, and we treat one another with respect while promoting the public interest through our efforts.
- We know it is the growth and success of our people that drives the RBA forward.
- Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
Equal Opportunity
- The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
- We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
- We are committed to making the recruitment process fair and equitable for all our candidates.