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About the Role

Parloa is transforming customer experience through AI-powered agents. As the Partner Sales Manager - East, you will own and grow a portfolio of strategic CX Integrators and Regional Systems Integrators across North America. You will operate as a hands-on, deal-oriented partner leader, working closely with both partners and Parloa’s internal teams to drive pipeline, influence complex enterprise sales cycles, and ensure successful go-to-market execution. This is your opportunity to build deep, strategic partnerships, directly influence enterprise deals, and drive measurable business impact through co-selling and services-led growth.

Responsibilities

Own and grow relationships with a focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability
Develop and execute joint business plans, including go-to-market strategy, pipeline targets, enablement, and delivery readiness
Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams
Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers
Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment throughout the sales cycle
Maintain strong pipeline discipline and visibility across partner-driven opportunities, ensuring accuracy and rigor
Enable partners to build and scale offerings around Parloa, including how they position, sell, and deliver the platform
Act as a central point of accountability across partners and internal teams, driving clear communication, alignment, and execution
Navigate complex stakeholder environments to resolve misalignment and keep deals and partnerships progressing
Provide structured feedback on partner performance, market dynamics, and GTM execution to inform partnerships strategy

Requirements

5+ years of experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud ecosystems
Experience working with CX Integrators, consulting firms, or systems integrators in a co-sell motion
Proven ability to influence and drive complex enterprise sales cycles in partnership with Sales teams
Strong operator mindset with a focus on execution, pipeline generation, and deal progression
Experience contributing to go-to-market strategies, partner offerings, or services practices
Strong communication and stakeholder management skills with the ability to navigate complex environments

Skills

Familiarity with Microsoft and or SAP ecosystems is a strong plus

Location

North America

Work Type

Remote
Hybrid

Experience Level

5+ years of experience

Salary/Compensations

$140,000—$175,000 USD

Benefits

Equity package

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action.
We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences.
We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks.
We operate in a category that’s evolving fast, where the bar is high, and the problems are complex.
We hire people who think in solutions, communicate with clarity, and follow through.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.