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About the Role
Mercier Consultancy Group is seeking a German-speaking professional for a fully remote automotive customer support role based in Greece. This position is ideal for individuals passionate about delivering excellent service in the automotive sector.
Responsibilities
- Serve as the primary point of contact for German-speaking customers, delivering professional and empathetic support across phone, email, and live chat.
- Provide accurate information regarding automotive products, vehicle specifications, warranties, service schedules, and dealership queries.
- Assist customers with vehicle-related inquiries, including roadside assistance coordination, recall notifications, and after-sales support.
- Log and manage customer interactions using CRM systems, maintaining accurate records.
- Liaise with internal teams, escalating complex issues to appropriate departments.
- Uphold and promote brand values and customer care standards specific to the automotive client.
- Monitor and follow up on open customer cases, proactively communicating updates.
- Contribute to continuous improvement by sharing customer feedback and insights.
Requirements
- Native or fluent German language skills (spoken and written) are essential.
- Valid EU passport or European Economic Area (EEA) travel document is mandatory.
- Previous experience in customer service, customer support, or a client-facing role is highly advantageous.
- Experience within the automotive industry or a related sector is a distinct asset.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to handle sensitive or complex automotive queries with professionalism and care.
- Comfortable working in a remote environment with self-discipline and focus.
- Proficiency in English at a working level is beneficial.
- Familiarity with CRM tools, ticketing systems, or customer support software is a plus.
Skills
- German language proficiency
- Customer service
- Customer support
- Client-facing communication
- Automotive industry knowledge
- CRM systems
- Ticketing systems
- Customer support software
Location
- Greece
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive Monthly Salary
- Monthly Performance Bonus
- 2 Extra Salaries Per Year (13th and 14th salary)
Benefits
- Fully Paid Training programme
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package (return flight, airport transfer, hotel accommodation)
- Remote working arrangement
- Supportive, multicultural, and professional team environment
- Opportunities for career progression
About the Company
- Mercier Consultancy Group is a respected international recruitment and business process outsourcing firm connecting talent with organizations across Europe.
- They have a strong track record of placing multilingual professionals and are known for their personalized approach and industry expertise.
- The company focuses on building careers, not just filling positions.
Equal Opportunity
- Not specified