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About the Role

Manage and grow a portfolio of high-value enterprise customers across North America, strengthening customer relationships, identifying expansion opportunities, and helping organizations maximize the value of a market-leading technology platform. This role involves leading strategic account planning, supporting complex customer initiatives, and driving long-term commercial growth.

Responsibilities

• Manage and expand a portfolio of enterprise customers, identifying opportunities to deepen partnerships, increase solution adoption, and drive long-term recurring revenue.
• Develop trusted relationships with senior stakeholders across complex organizations, positioning yourself as a strategic advisor and long-term partner.
• Create and execute account plans focused on customer retention, expansion, and long-term growth, proactively identifying opportunities, risks, and priorities.
• Partner with Product, Customer Success, Solutions Consulting, Marketing, and leadership to align on customer needs, deliver value, and support strategic initiatives.
• Help customers leverage technology, data, and analytics to improve business performance and achieve evolving organizational goals.
• Manage complex opportunities with disciplined forecasting, pipeline management, and executive-level communication while balancing relationship development with revenue growth.

Requirements

• Experience managing and growing complex enterprise customers within SaaS, enterprise software, technology, data, financial services, or similarly complex solution-based environments.
• Ability to build credibility with senior decision-makers and comfort navigating complex organizations, influencing stakeholders, and developing trusted relationships.
• Ability to recognize growth opportunities, connect business challenges to technology solutions, and balance customer success with commercial objectives.
• Ability to develop thoughtful account plans, anticipate customer needs, and navigate complex sales cycles with a long-term perspective.
• Strong communication and collaboration skills to communicate clearly, influence effectively, and build alignment across customers and internal teams.
• Ability to thrive in evolving environments, take accountability for results, and combine strategic thinking with disciplined execution and operational excellence.

Skills

• Enterprise account management
• Executive presence
• Commercial acumen
• Strategic thinking
• Communication
• Collaboration
• Ownership
• Adaptability

Location

• North America
• New York
• Toronto
• Northeastern United States

Work Type

• Hybrid-flexible
• Remote
• Onsite (travel to customer sites)

Experience Level

• Senior

Salary/Compensations

• Base Salary: $165K - $195K USD | 170K – 190K CAD
• 50/50 Base/Commission split

Equal Opportunity

• Encourages applications from candidates who reflect the diversity of the communities we serve, particularly individuals from Black, Indigenous, and racialized communities, persons with disabilities, 2SLGBTQIA+ individuals, and those with lived experience.
• Encourages candidates with 70% of the qualifications to apply.