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About the Role
Netflix is seeking a Senior Account Manager to join the Netflix Ads team. This role is responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Client Partners, ensuring flawless execution and excellent client service.
Responsibilities
- Act as a consultative partner to top and strategic accounts with the sales team to understand client needs and present Netflix solutions.
- Provide excellent customer service to clients, ensuring seamless campaign activation on Netflix.
- Lead strategic media planning for key accounts and contribute to RFP responses regarding campaign packaging, pricing, and targeting.
- Host weekly Pipeline & Pacing meetings with Client Partners to align on upcoming launches and active campaign performance.
- Host campaign kick-off meetings and partner with clients on gathering campaign launch assets.
- Oversee the delivery performance of Ad Campaigns and partner with clients on necessary campaign optimization and upsell tactics.
- Collaborate with Ads Operations for flawless order implementation and technical troubleshooting.
- Provide clients with data-driven insights on campaign and measurement performance, including post-campaign wrap reports.
- Manage campaign escalations and contribute to long-term solutions.
- Partner with cross-functional teams on the production of custom creative assets.
- Maintain an in-depth understanding of ad products, sponsorship offerings, targeting capabilities, and ad policies.
- Lead and maintain training materials for the AM organization, build templates, and train new AMs in partnership with Sales Enablement.
- Assist managers and partner with Sales Enablement in developing and enhancing new products, improving processes, and running projects or workflows.
- Serve as a Subject Matter Expert (SME) for their Vertical or Agency Hold Co.
- Contribute to the monthly billing & invoicing process with clients and finance.
Requirements
- 5+ years of experience in Account Management and/or Sales Planning in the digital media industry, with a focus on video advertising.
- Excellent client service and relationship management skills that build trust and loyalty.
- Demonstrated operational excellence through process rigor, proactive problem-solving, and strong cross-functional coordination.
- Audience-driven & solutions-based media planning experience with the ability to translate client business goals into effective Netflix campaign strategies.
- Experience managing deals across multiple deal types including DIO, Programmatic Guaranteed, PMP, and Live; Programmatic experience is required.
- Data fluency and the ability to translate insights into data-driven storytelling.
- Proven project management skills with the ability to multitask and manage requests from various stakeholders.
- Familiarity with Advertising Research and Verification vendors like Nielsen, iSpot, Integral Ad Science, DoubleVerify, Kantar, etc.
- Excellent verbal and written communication skills.
- Passion for entertainment and a desire to work in a fast-paced, innovative environment.
Skills
- Video advertising
- Digital media
- Account Management
- Sales Planning
- Client service
- Relationship management
- Media planning
- RFP response
- Campaign execution
- Campaign monitoring
- Delivery performance
- Client optimization
- Upsell tactics
- Ads Operations
- Technical troubleshooting
- Data analysis
- Data-driven insights
- Campaign reporting
- Cross-functional collaboration
- Creative asset production
- Ad products
- Sponsorship offerings
- Targeting capabilities
- Ad policies
- Sales enablement
- Training material development
- Process improvement
- Project management
- DIO
- Programmatic Guaranteed
- PMP
- Live deals
- Programmatic advertising
- Nielsen
- iSpot
- Integral Ad Science
- DoubleVerify
- Kantar
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $150,000.00 - $210,000.00
Benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings Accounts
- Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- 35 days annually for paid time off (vacation, holidays, sick paid time off) for full-time hourly employees
- Flexible time off for full-time salaried employees
About the Company
- Netflix's mission is to entertain the world.
- Netflix is a unique culture and environment.
Equal Opportunity
- Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.
- If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
- We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.
- We approach diversity and inclusion seriously and thoughtfully.
- We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.