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About the Role

This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.

Responsibilities

• Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
• Managing performance and culture of a high-performance team
• Managing team workload and priorities to achieve SLAs
• Managing customer expectations by overseeing the support model.
• Providing technical mentoring and guidance to less experienced members of the team.
• Determining how to use resources to meet service level agreements and support objectives.
• Remedying complex problems and provide technical consultation in line with the established support model.
• Planning systems capabilities and resources to fulfil user requirements.
• Mentoring other engineers in the team to uplift skills.
• Monitoring performance system performance for all corporate platforms.
• Managing the Installation, testing and maintaining system hardware and software.
• Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.

Requirements

• Extensive IT industry experience
• 3 years plus in an Endpoint Engineering management role
• Passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering.
• Can work both independently on competing priorities and as part of a team.
• Australian Citizenship and ability to obtain NV1 is required.

Location

• Sydney
• Canberra
• Melbourne
• Adelaide
• Perth
• Brisbane

Work Type

• After hours and weekend work may be required
• Onsite work may be required
• Remote work may be required

Experience Level

• 3 years plus in an Endpoint Engineering management role

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses

About the Company

• Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
• Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services.
• We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
• It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
• We care about our people and provide a range of perks.
• You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.
• You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
• We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

Equal Opportunity

• We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.