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About the Role

The Global Program Manager (GPM) is the primary point of contact for clients, responsible for managing their security programs. This role ensures service delivery meets client expectations and contractual obligations.

Responsibilities

• Serve as the key point of contact for client security programs, ensuring management to expectations and timely issue resolution.
• Manage the P&L for the account in collaboration with senior management.
• Act as a liaison for Global Clients Vice President to provide high-level client service and implement initiatives.
• Conduct Security Risk Reviews of client facilities using industry best practices and client-specific tools.
• Ensure branches maintain a focus on high-quality customer service and support profitable business retention.
• Oversee appropriate staffing levels and effective scheduling to meet client requirements while controlling labor costs.
• Address actual or potential problems and coordinate global RFI and RFP responses, including pricing models and strategies.
• Meet regularly with clients and management for account reviews, assist with RFP responses, and support client start-ups and transitions.
• Participate in client strategic budget preparation for guard services and security system deployments.
• Assist clients in evaluating global security needs and determining service feasibility.
• Coordinate, monitor, and evaluate global service delivery, applying the Global Clients Americas model.
• Build and facilitate teamwork, partnerships, and progressive change.
• Direct or complete tasks associated with client service, problem resolution, post orders, billing/collections, staffing, scheduling, supervision, and training.
• Ensure execution and delivery of service requirements in compliance with the client Master Service Agreement (MSA) and Statement of Work (SOW).

Requirements

• Bachelor’s Degree preferred.
• Minimum of 5 years of progressively responsible management experience in business administration or a closely related field.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel, and PowerPoint.
• Working knowledge of Microsoft Office applications including Visio, SharePoint, and Teams.
• Proven multinational account management experience.
• Experience and ability to adapt in multi-cultural environments.
• Proven ability to demonstrate board and senior level relationships.
• Proven customer service skills.
• Understanding of security operations, loss prevention, investigations, and systems integration.
• Ability to demonstrate business strategy development and acumen aligning with the client’s strategy.
• Knowledge of business operations, management, and human resources administration.
• Ability to adapt and cope successfully with changing circumstances.
• Ability to adapt well to and be energized by change while maintaining focus on key business goals and personal objectives.
• Ability to use personal computer and spreadsheet software.
• Ability to synthesize and present business/financial data and develop solutions.
• Planning, organizing, and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to build effective relationships through positive communication that motivates and influences others.
• Ability to work effectively in a highly complex, diverse, changing environment.
• Ability to effectively plan, budget, track, and evaluate performance of business area.
• Ability to manage security operations at multiple sites dispersed over a wide geographic area.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to facilitate progressive change.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Successful passage of background, reference, behavioral selection survey, and controlled substance tests.
• Ability to travel globally.
• Ability to travel as necessary to support client account, up to 80% travel.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance of duties.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.

Skills

• Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Microsoft Visio
• Microsoft SharePoint
• Microsoft Teams
• Multinational account management
• Adaptability in multi-cultural environments
• Board and senior level relationship management
• Customer service
• Security operations
• Loss prevention
• Investigations
• Systems integration
• Business strategy development
• Business operations management
• Human resources administration
• Change management
• Data synthesis and presentation
• Financial data analysis
• Planning
• Organizing
• Leadership
• Oral communication
• Written communication
• Relationship building
• Influence
• Complex environment navigation
• Budgeting
• Performance tracking and evaluation
• Multi-site security operations management
• Cross-cultural interaction
• Project team collaboration
• Initiative
• Results achievement
• Multi-tasking
• Handling sensitive and confidential information
• Public speaking
• Training
• Coaching
• Conflict resolution
• Emergency response

Location

• Austin, TX

Work Type

• Hybrid

Experience Level

• 5 years of progressively responsible management experience

Education Level

• Bachelor’s Degree preferred

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Access to earned wages on a daily basis (prior to payday, restrictions and fees may apply)

About the Company

• Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.
• Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
• Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
• Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
• Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
• Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Equal Opportunity

• Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.